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Master Email for Business Efficiency

Discover how mastering email communication can boost business efficiency, avoid common pitfalls, and ensure secure, respectful online interactions.

Turkey Revenge

The turkeys are pissed this Thanksgiving they are seeking revenge.

Germs Infest 60% of Americas Phones

60% of Americans sleep with their phones, harboring germs. Cleaning regularly with UV sanitizer or alcohol wipes can help keep your phone and bed germ-free.

Smartphone Sanitizing: A Practical Guide

Securely erase personal data from your old smartphone before recycling. Protect your identity from hackers—easy steps to follow.

Why Soft Skills Matter in Today’s Job Market

Boost your career with essential soft skills like communication, teamwork, and emotional intelligence. Learn why they’re crucial for workplace success.

Master Email for Business Efficiency

Master Email for Business EfficiencyEmail is one of the best things that has happened to business efficiency since telephones landed on the office desk.  For instance, in 2023, global electronic mail (email) traffic reached approximately 347.3 billion messages daily.  To put this into perspective, imagine stacking 4,021,296,296,296 standard 8.5″ x 11″ sheets of paper.  This stack would equal seven trips to the Moon.  Moreover, by 2026, email traffic is expected to surpass 390 billion.

people misuse and misunderstand the technology in many waysDespite its popularity, people misuse and misunderstand the technology in many ways.  Therefore, remember to treat office messages as potentially accessible by authorized parties.  For example, your boss can legally read your communications if you’re an employee.  Similarly, your information technology department can probably read your mail if you’re the boss.

Email is impossible to destroy

Once you hit the “Send” button, your note is gone and impossible to destroy.  Consequently, for several reasons, you will never know who received a forward or what hard drive your note lives on.

Human Error:

  1. Misaddressing: Typing the wrong address can lead to messages being sent to unintended recipients.
  2. Reply All: Accidentally clicking “Reply All” in a group mail can broadcast the message to everyone on the list.
  3. Forwarding: Recipients may forward the message, even if the original sender intended it to be private.

Technological Issues:

  1. Data BreachesEmail Spoofing: Malicious actors create messages that appear legitimate, tricking recipients into opening them.
  2. Data Breaches: Compromised email servers allow hackers to access and distribute emails.
  3. Clients and Servers: Bugs or vulnerabilities can lead to unauthorized access.

Organizational Factors:

  1. Lack of Clear Policies: Organizations without clear communications confidentiality policies may lead to misuse.
  2. Inadequate Training: Employees unaware of email risks may mishandle sensitive information.

Email is more like a virus.

You’re mistaken if you think online correspondence is temporary, like a phone call.  Instead, it’s more like a virus that you can’t cure.

Even with electronic mail’s many benefits and entrenched position in users’ lives, many users post like their mothers never taught them online manners.  To address this, some fundamental mail rules (Netiquette) help create a positive and respectful online environment.

The first rule is to avoid using ALL CAPS, as it conveys shouting.

Another email gaff is a subject line like’ IMPOR—T—PLEASE, READ,’ which often leads to less critical content.  These subject lines are like a bait-and-switch itch for unimportant messages.  In contrast, if it were essential, the subject line would read something like “Evacuate-Kitchen Fire.”

Subject lines

Subject lines should summarize emails, aiding busy readers in prioritizing.  Remember when you were in fifth grade, and you learned how to pull the “main idea” out of a story?  If you wondered why, you learned that now you know: It was because your teacher knew that email would be invented and was teaching you how to complete the subject line.
 
Another no-no is the hanging subject line that continues in the email body.  Clearly, this is someone who struggled with the “main idea” concept in Mrs. Jones’s fifth grade.

Don’t send an email

Don't send an e-mailDo not say negative things in online correspondence.  DON’T!  (Yes, I yelled.) Negative messages are likelier to find their way into a courtroom because people don’t sue each other for happy things.  Remember.  Written words create a record that may need defending later.  The heat of the moment has a funny way of playing out in court years later.
 
Next, let’s look at it from a human perspective.  Negative email words linger, affecting readers each time they revisit the message.  Furthermore, the written word seems much weightier than the spoken word.  Balancing tone in writing is challenging; written words often carry more weight than spoken ones.  Therefore, if it’s negative, get up from your desk and see the person.  Could you not send them an email?
 

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Do yourself a favor and remember one thought: electronic mail is forever.
 

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Ralph Bach has been in IT for a while and has blogged from the Bach Seat about IT, careers, and anything else that has caught my attention since 2005.  You can follow me on Facebook or Mastodon.  Email the Bach Seat here.

Turkey Revenge

The Turkeys Revenge 

Turning the table on Thanksgiving dinner in 2024.

 

Turning the table on Thanksgiving dinner in 2024.

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Ralph Bach has been in IT for a while and has blogged from the Bach Seat about IT, careers, and anything else that has caught my attention since 2005.  You can follow me on Facebook or Mastodon.  Email the Bach Seat here.

Germs Infest 60% of Americas Phones

Germs Infest 60% of Americas PhonesWe all know that screen time and blue light can affect the quality and quantity of our sleep.  Another reason your mobile will keep you up all night is germs.  A UK survey revealed that  60% of Americans sleep with their phones each night, equivalent to 199.1 million people.  Seventy-four percent of the survey participants had to have their devices in bed.  However, experts have warned that doing so brings millions of unwanted bacteria into your bedroom and all over your bedding.

More germs than a toilet

Phones tend to go everywhere their owners do.  They carry more germs than a toilet.  The average user touches their phones over 2,600 times daily, making them very unhygienic.

phones leave cockroach feces on our handsPseudomonas aeruginosa is the most common bacteria found on smartphones and watches.  Cockroach poop also contains Pseudomonas aeruginosa.  That means our phones leave cockroach feces on our hands when we scroll and on our faces when we make calls.  The bacteria can infect humans, particularly those who are immunocompromised.  Regularly cleaning your phone is the best way to eliminate cockroach deposits.

Sadly, the survey by MattressNextDay found that 51 percent of people never clean their smartphones.  A further 10% said they only cleaned their phone once a year. This allows cockroach poop to accumulate on our phones, which we take to bed and hold against our faces. 

Sleeping with the germs

The researchers say that sleeping with your phone in a warm environment like a bed can provide the ideal conditions for bacteria to breed.  Martin Sealey, CEO of MattressNextDay, explained, “Remember, your bed should be a sanctuary for rest, not a petri dish for potentially harmful bacteria.”

How to fight back

How to fight backTo avoid this, experts recommend cleaning your phone regularly with a UV sanitizer or an alcohol wipe that is safe for use on electronics.  Correctly cleaning your smartphone is essential to keep it germ-free and functioning well.  Here’s a step-by-step guide:

  1.  Review manufacturer documentation: Confirm it is safe to clean your smartphone.
  2. Turn off and unplug your phone: This ensures safety and prevents accidental inputs.
  3. Wash your hands: Use soap and water, scrubbing for at least 20 seconds.
  4. Use a lint-free microfiber cloth: Gently wipe down the outside of your phone, including the screen.
  5. Dampen the cloth if needed.  For a deeper clean, use distilled water, but avoid getting moisture in any openings.
  6. Avoid harmful products: Do not use bleach, ammonia, or abrasive cleaners.
  7. Optional UV sanitizer: For a deeper clean, use a UV sanitizer like PhoneSoap to kill germs.

In addition, if you sleep with your phone in your bed or underneath your pillow, experts recommend washing pillowcases twice a week and other bedding regularly.

 

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Ralph Bach has been in IT for a while and has blogged from the Bach Seat about IT, careers, and anything else that has caught my attention since 2005.  You can follow me on Facebook or Mastodon.  Email the Bach Seat here.

Smartphone Sanitizing: A Practical Guide

Smartphone Sanitizing: A Practical Guide Everybody loves to upgrade their smartphone.  Smartphones are replaced every 2 to 3 years. This love affair results in approximately 5.3 billion smartphones being discarded globally. If we lined up 5.3 billion smartphones end to end, they would stretch around the Earth approximately 120 times!  Unfortunately, most of these phones end up in landfills or incinerators instead of properly recycled. In this blog, I offer tips on wiping your data off the smartphone next time you change Android phones.

Personal data left on discarded smartphones can lead to fraudulent credit card transactions, unauthorized account access, and identity theft. Hackers can exploit this information to impersonate you or gain unauthorized access to your accounts. If you throw away your old smartphone, there’s no telling who might be able to get their hands on your hardware—and, by extension, your data. That is why you must take the following steps to wipe all of your personal data from your retired smartphone.

Who can see your personal info

Vendor software does not guarantee complete memory sanitation, and third-party products primarily focus on encryption. In any case, it’s challenging to ensure that a device has been securely “zeroed out.”

The recommended approach, although not foolproof, involves performing a factory reset on your smartphone. A factory reset will erase data and restore the device to its factory settings.

The specific steps will vary depending on the manufacturer of your device. This approach will, in all likelihood, make it extremely difficult for anyone without access to expensive, specialized hardware to recover any data that had been stored on the smartphone.

Disposing of an Android smartphone

ensure all important data is backed up.Backup your data: Before performing a factory reset on your Android phone, ensure all important data is backed up. Android 8.1 or later automatically backs up your text messages, but not your call log. To manually back up your Android:

  1. Go to “Settings.”
  2. Click “Google” > “Backup.”
  3. Tap “Back up now.”

Sync your apps with your Google account. Google apps usually sync automatically, but you can also sync them manually. Note that syncing non-Google apps requires checking individual app settings and syncing them manually.

  1. Go to “Settings.”
  2. Tap “About phone” > “Account sync.”
  3. Tap “More” > “Sync now.”

Next, back up your Google Photos:

  1. Open the Google Photos app.
  2. Sign in.
  3. Tap your profile icon in the top right corner.
  4. Tap “Settings” > “Backup.”
  5. Toggle “Backup” on.

Clean up you appsClean up your apps:

Now, delete saved passwords from your browsers and apps:

  1. Unsync them from associated accounts.
  2. Remove your SIM card and any external storage.
  3. Log out of your Google account.
    • Go to “Settings” > “Users and Accounts” and, select your account.
  1. Remove any payment cards associated with your Android phone:
    • Open the Google Play Store app.
    • Tap “Menu” > “Payment methods” > “More payment settings.”
    • Sign in to pay.google.com if needed.
    • Choose the payment method you want to remove and tap “Remove.”

Encrypt your smartphone:

Encrypt your smartphoneOnce you’ve finished cleaning up your apps, consider encrypting your phone. Encryption ensures that even if the new owner of your device tries to restore all your data, they won’t be able to access it. The steps for carrying out a factory reset vary slightly depending on the device manufacturer. These general steps should help you locate the specific options on your device.

  • Tap “Reset options.”
  • Choose “Erase all data (factory reset).”
  • Tap “Reset phone.”
  • Tap “Erase everything.” Your phone will be returned to the same state as when you purchased it.

You can then proceed with encrypting your phone.

  • Go to “Settings” > “System.”
  • Go to “Settings, Security & location.”
  • Tap “Encryption & credentials.”
  • Tap “Encrypt phone.”

Factory reset smartphone

You are almost done. The final task is to factory reset the smartphone. A factory reset will remove most of the data from your device before selling it. To perform a factory reset:

  • Go to “Reset options” > “Erase all data (factory reset).”
  • Tap “Erase everything.”

It’s important to note that a factory reset doesn’t guarantee complete data removal. While Android loses track of the data’s location, it might still be recoverable with specialized techniques. Moreover, Android Smartphones can’t overwrite this data.

Remove accounts: Lastly, make sure to remove your Google account and any other accounts linked to the device:

  1. remove any accounts linked to the deviceLog in to your Google account.
  2. Head to the “Recently Used Devices” section.
  3. Find the phone you are getting rid of, click on it, and then tap “Remove.”

Sign out of apps that store your login details, like Facebook and Gmail, and make sure they don’t retain these details.

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If the device is going to be disposed of, you should take it to an electronic recycler or donate it to an organization that can repurpose it, like the National Coalition Against Domestic Violence.

Protect your privacy by securely wiping your old smartphone before disposal. Back up data, remove accounts, encrypt, and factory reset the device. Recycle responsibly.

 

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Ralph Bach has been in IT for a while and has blogged from the Bach Seat about IT, careers, and anything else that has caught my attention since 2005. You can follow me on Facebook or Mastodon. Email the Bach Seat here.

Why Soft Skills Matter in Today’s Job Market

Why Soft Skills Matter in Today’s Job MarketSoft skills, often overlooked but crucial, have derailed numerous projects. It’s time to stop calling interpersonal skills soft. They are hard. Business projects frequently demand teamwork, highlighting the equal value of interpersonal skills to technical expertise. Business leaders seek employees with strong teamwork, collaboration, communication, problem-solving, and other emotional and cognitive abilities, especially for today’s diverse and geographically dispersed teams.

What are soft skills?

Soft skills are personal attributesSoft skills are personal attributes that support situational awareness and enhance an individual’s ability to get a job done. They are often synonymous with people skills or emotional intelligence. Unlike hard skills, which describe a person’s technical ability to perform a specific task, soft skills are universally applicable across job titles and industries. As the adage says, hard skills might get someone an interview; soft skills will help them get (and keep) the job.

These skills complement and enhance hard skills. For instance, a talented engineer who can effectively communicate their ideas will be more successful than one who cannot.

Soft skills that are in demand

Employees with high emotional intelligence, strong communication, and interpersonal skills are likelier to articulate goals clearly and lead teams effectively. These skills are essential for multi-member, multi-disciplinary, geographically and culturally dispersed teams.

What company leaders value

For businesses with a customer service or relations component, solid soft skills ensure positive relationships between customers and the company without extensive training. Here are some of the top soft skills that company leaders value:

  • soft skills that company leaders valueAttention to detail.
  • Big picture thinking.
  • Common sense.
  • Communication.
  • Conflict resolution.
  • Decision making.
  • Manage time effectively.

Other critical soft skills include:

  • Adaptability.
  • Confidence
  • Creativity
  • Enthusiasm
  • Empathy
  • Friendliness
  • Good manners
  • Listening skills
  • Honesty and integrity
  • Negotiation.
  • Positive attitude
  • Self-motivation
  • The appropriate use of humor
  • Perseverance.

Unlock your full potential in the workplace

Start investing in your soft skills today! Developing them is essential whether you’re looking to advance your career, improve your relationships with colleagues, or become a more effective communicator.

advance your careerTake the first steps:

  1. Attend a workshop or training: Many organizations offer communication, teamwork, and leadership classes.
  2. Seek feedback: Ask your colleagues and supervisors for honest feedback on your performance.
  3. Practice self-awareness: Reflect on your strengths and weaknesses, and identify areas where you can improve.

Remember, Soft skills are not just a luxury; they’re necessary for success in today’s competitive job market. By prioritizing their development, you’ll be well on your way to achieving your career goals.

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Ralph Bach has been in IT for a while and has blogged from the Bach Seat about IT, careers, and anything else that has caught my attention since 2005. You can follow me on Facebook or Mastodon. Email the Bach Seat here.