Archive for June 10, 2014

Autotask Sold

Autotask SoldRedmond Channel Partner is reporting that Vista Equity Partners is acquiring Autotask Corp. RCP says Autotask is one of the most significant vendors for managed services providers. The article reports the private equity firm is buying Autotask for an undisclosed sum. Vista’s $11.5-billion portfolio includes Aptean, Websense, and at least 20 vertically focused technology companies. The announcement came during Autotask’s 2014 Community Live! show in Miami.

Autotask logoMark Cattini, president and CEO of Autotask, issued a statement to RCP, which says all the proper things, about aggressively improving Autotask’s solutions for customers.

We are devoted to our clients’ ongoing success and are confident that our partnership with Vista will drive innovation and growth and delivery dynamic solutions as the traditional IT landscape evolves.

Managed Service ProviderAlan Cline, principal at Vista Equity Partners, indicated that Autotask’s focus on IT service providers as core customers would continue. He also claimed the firm would help improve the product. He said in a statement to RCP  to “work with the Autotask team to expand and enhance the company’s solutions to help IT service providers more efficiently and effectively meet their client’s changing needs.”

The article claims this is just the latest step in the consolidation of the remote monitoring and management (RMM) market arena. RCP says this trend got rolling with a growth equity firm backing the 2011 spinoff of what eventually became Continuum from Zenith Infotech, followed by 2013’s private equity-funded acquisition and internal development spree at Kaseya, along with new owners for N-Able Technologies (SolarWinds) and Level Platforms Inc. (AVG Technologies).

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FrustratedI have used the Autotask project module and IMHO it really needs help. My first beef is not fully with Autotask, rather it is with all SaaS-based applications, every time a task is updated, Autotask immediately sends the change thru the Inter-tubes and slows down any project planning to a crawl, especially when you are used to using Microsoft (MSFT) Project on a LAN.

Speaking of Project, Autotask has no way to directly import any of your existing mpp’s. The best that an Autotask “consultant” could do was have me export the mpp to an xls via Project and then import that into Autotask. Really?

There are not a lot of real-time tools in Autotask like Team Planner and Task Inspector.

All-in-all, the project piece of Autotask was a net loss. The new owners of Autotask have their work cut out for them if they are going to make their acquisition profitable.

Related articles
  • OpenDNS Integrates with Autotask to Centralize Security and Account Management for Partners (hispanicbusiness.com)

 

Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

Sears Converts Stores to Data Centers

-Updated 07-12-16- Data Center Frontier reports that Sears ultimately decided to spin off its Sears and Kmart stores as a real estate investment trust (REIT) rather than converting them into data centers.

Sears Converts Stores to Data CentersThe blinking blue lights of servers soon fill the aisles that previously offered the Blue Light Special according to an article in Data Center Knowledge by Rich MillerSears Holdings (SHLD) has formed a new unit to market space from former Sears and Kmart retail stores as a home for data centers, disaster recovery space, and wireless towers.

Ubiquity Critical EnvironmentsWith the creation of Ubiquity Critical Environments, Sears hopes to convert the retail icons of the 20th century into the Internet infrastructure to power the 21st-century digital economy. The article says Sears Holdings has one of the largest real estate portfolios in the country, with 3,200 properties spanning 25 million square feet of space. That includes dozens of closed Sears and Kmart stores. Sean Farney, the COO of the newly formed Ubiquity believes the firm has a great asset on its hands he told DCK.

It’s an amazing real estate portfolio … The goal is not to sell off properties. It’s to reposition the assets of this iconic brand. The big idea is that you have a technology platform laid atop a retail footprint, creating the possibility for a product with a very different look to it.

SearsCOO Farney is an industry veteran who previously managed Microsoft’s huge Chicago data center, and then ran a network of low-latency services for the financial services firm Interactive Data. He told DCK, he sees an opportunity to build three lines of businesses atop the Sears portfolio: data centers, disaster recovery sites and “communications colocation” in which Ubiquity leases rooftop space to wireless providers.

Ubiquity will be able to leverage real estate at both closed stores and some that are still operating, depending on the opportunity. The first step has been to evaluate the portfolio and identify properties that could work as data centers. The article reports that Chicago engineering firm ESD has conducted “data center fitness tests” on promising properties to size up their power, fiber, and risk profiles. Ubiquity is also working with Newmark Grubb Knight Frank to market the portfolio to the brokerage community.

Data centerThe first Ubiquity project will be a Sears store on the south side of Chicago, nestled alongside the Chicago Skyway. The 127,000 square foot store will be retrofitted as a multi-tenant data center. Ubiquity’s Farney says he already has a commitment for the first tenant at the site on East 79th Street, which has 5 megawatts of existing power capacity and the potential to expand. “It’s a building that’s lit very well, from both a fiber and power perspective,” Mr. Farney told the author. “It’s going to be great data center building.”

Mr. Farney acknowledges that many of Sears’ mall-based retail locations aren’t viable for data center usage. “I don’t think the industry is yet ready for a mall-based data center,” he said. “That may take some time. The stand-alone location is optimal.”

Cell towerUbiquity has those stand-alone facilities, along with distribution centers and some parcels of vacant land. ”There are closed Kmarts that are stand-alone, 200,000 square-foot properties with good fiber and power and 10 acres of parking,” said Mr. Farney. “These are owned assets.”

The article cites the COO who says Ubiquity has flexibility in how it works with tenants. It could finance a buildout and then hand over a wholesale data center to an enterprise or managed hosting provider or could opt for a powered shell solution for a tenant, depending on the customer’s needs.

After initially focusing solely on data centers, Ubiquity has expanded its strategy Mr. Miller explains. Although mall-based stores may not be right for data centers, they could be ideal for disaster recovery facilities, Mr. Farney said. That includes mall stores that have closed, as well as those that have downsized to a smaller retail footprint. In either scenario, a separate workspace could be created with an exterior entrance to restrict access, while still allowing employees to take advantage of nearby stores and eateries. Mr. Farney believes this makes sense for the client.

Disaster recovery sitesThere are compelling reasons why this is a great model … It used to be the business continuity centers were located in an industrial park. The customer has evolved to the point where they want a sexier location, where they can have access to a Starbucks and other retail, because it’s possible they may be there for weeks or months. Sears and Kmart stores are located in just such retail locations in major malls.

The COO also predicts that customers are ready for a more distributed approach to business continuity.

In the past, customers had a single monolithic recovery center … Now, after (Hurricane) Sandy, there’s a need for multiple locations, because you don’t be tied to one location in a regional disaster. There’s a desire to have multiple locations spread costs across multiple areas. The Sears footprint really fits that.

Then there’s wireless, which the article says is the most exciting opportunity. Mr. Farney says that seventy percent of the U.S. population lives within 10 miles of a Sears or Kmart store.

When malls were being built, they gravitated to the intersection of freeways and highways, and Sears got entry to all of them … These rooftops have proximity to the greatest mass of consumers available. As wireless users grow, the size of the cell is shrinking, creating holes in coverage. Having rooftop access to the cars and pedestrians around the malls is important. The Sears portfolio can capture that … There’s tons of interest. I will put as many of the rooftops in play as I can.

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This is a rather innovative and out-of-the-big-box thinking and smart use of space for a company with a huge real estate portfolio. 

Sears’ solution to the problem of now-vacant retail buildings isn’t to sell them off for scrap and hope for the best but to hang on to its assets and find a way to make them more profitable. Every struggling company and town in this country could learn a lesson from Sears.
Related articles

 

Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

The Evolution of Backup

The Evolution of BackupHave you ever stopped to think about how the technology for data protection has evolved? Backup has been around, in one form or another, since 3000 B.C. It has evolved and adapted to take advantage of improvements in technology platforms. Storage vendor Axcient traces the evolution of backup technology from clay tablets to the cloud in this infographic.

Axcient traces the evolution of backup and key events in backup methods.

Axcient infographic the evolution of backup

According to CrunchBaseAxcient is an entirely new type of cloud platform. Their technology stack eliminates data loss, keeps applications up and running, and makes sure that IT infrastructures never go down.

Axcient is designed for today’s always-on business, The system replaces legacy backup, business continuity, and disaster recovery software and hardware. They claim it reduces the amount of expensive copy data in an organization by as much as 80%.

By mirroring an entire business in the cloud, Axcient makes it simple to access and restore data from any device. They claim that with a single click their app can configure failover systems, and virtualize your entire office – all from a single deduplicated copy.

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The key to any successful Business Continuity Plan is a solid, verified backup plan. The impact of a major data loss on a SMB can be devastating. The actual numbers are debatable, however, it seems that a significant number of firms go out of business after a major data loss. 

There are many new ways to backup your data, from Acronis, Axcient, Barracuda (CUDA), EMC (EMC), ExagridHP (HPQ), IBM (IBM), Symantec (SYMC), Veem what is important is that you have a plan, execute it and test it. 

Related articles

 

Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook and Twitter. Email the Bach Seat here.