Tag Archive for Cloud

Chapter 11 Reboot for Sungard AS

Updated 11/18/2022 –  11:11 Systems has completed the acquisition of Sungard Availability Services’  Recovery Services and Sungard AS’ Cloud and Managed Services business’.

Updated 05/08/2019 – Sungard AS emerged from bankruptcy on 05/07/2019. The firm’s turnaround is described as the fastest pre-negotiated restructuring in US corporate history. The result is Sungard AS debtors having taken an $800 million haircut, the recovery service received $100 million of new liquidity from its creditors and a new CEO.

The firm’s new ownership and largest shareholders now include Angelo, Gordon & Co., LP; The Carlyle Group Global Credit; FS Investments and GSO Capital Partners LP.

However, the quick fix did not solve the problems that forced the firm into bankruptcy, as described below.

Data infrastructure and disaster recovery company Sungard Availability Services (AS) announced it was filing for bankruptcy on April 01, 2019. Sungard AS, which helped keep Wall Street running through 9/11, says its customers include 70 percent of Fortune 100 companies. It boasts 90 hardened IT facilities connected by a redundant, dedicated network backbone, along with 18 mobile facilities staged in strategic locations is saddled with hefty debt from its private equity backers.

Sungard ASIn addition to a huge debt load, the once high-flying Pennsylvania-based firm faces falling margins as it struggles with growing competition from cloud rivals amid a shift away from on-premises/co-location backup. These factors forced the firm to seek relief from the courts.

The Sungard AS Chapter 11 plan is expected to be filed in New York during May 2019. The bankruptcy plan reportedly includes a write-off $800 million of the company’s $1.25 billion debt. Chapter 11 protection is a part of the US Bankruptcy Code that allows a company to reorganize its assets while handing over the business operations of the company to its debtors.

Sungard AS locations

Under the Chapter 11 proposal, hedge fund creditors that specialize in turnarounds and liquidations, sometimes dubbed “vulture capitalists” — including Blackstone Group’s LP’s GSO debt investment unit, Angelo Gordon & Co., Carlisle Group, and Contrarian Capital Management — will take control of Sungard Availability.

The hedge fund will replace the buyout investors who bought the formerly publicly traded company for $11.4 billion in 2005. The original private equity sponsors include: — Bain Capital, Blackstone Group, Providence Equity Partners, KKR & Co., Silver Lake Management, and Texas Pacific Group (TPG) Capital.

Wall Street street signDespite claims that most creditors back the bankruptcy plan and that Sungard AS would emerge from the wreckage a stronger, more competitive business, the move rocked the industry. Hedge funds are not typically long-term investors causing alarm among SunGard AS employees about the company’s future. Employees fear the company will be asset-stripped and not survive, as hedge funds seek to recoup money lost on the debt haircut. Sungard AS insists that won’t happen. Sungard employs over 3,000 people according to its website.

Sungard AS’s data center model, “shared infrastructure,” of physical locations for backup IT systems, has become outdated as cloud-based infrastructure, led by Amazon Web Services, and Microsoft Azure have grown to dominate firms’ IT backup operations.

Andrew A. Stern, Chief Executive Officer, Sungard Availability Services said.

There’s no question the shift to cloud is part of what’s challenged us. But even before the cloud, by the late 2000s, “the approach the company had taken to disaster recovery really hadn’t changed in 20 years — and the world had moved on. … We had been slow in recognizing the business had to change.

Data center issuesSungard initially tried to meet rival remote-server “cloud”-based systems with its own “private cloud” solutions. But its large corporate clients by 2016 were migrating to the large, secure cloud systems maintained by Amazon, Microsoft, and other giant companies. CEO Stern added, “We suddenly found ourselves competing with much bigger environments at much greater scale.

Sungard couldn’t beat them, so it signed up as one of 130 Amazon-audited managed service partners, recruiting and customizing Amazon Web Services for corporate disaster-recovery customers, including, most recently, government agencies in England. Mr. Stern added, “But that change has taken time.

Philly.com summarizes Sungard’s history. Sungard’s lineage starts in the mainframe days. It started off as Sun Information Systems, founded in the 1970s as a backup for early data systems at oil and chemical plants run by the former Sun Oil Co. In the 1980s, founder John Ryan diversified the company, offering backup services to banks as they computerized deposit, loan, and investment records. In the tech boom of the late 1990s, publicly-traded SunGard Data Systems was worth more than Sun Oil’s parent company, Sunoco.

During this time SunGard Data acquired competing systems in the same market sector and let them continue competing for a time. In the late 1990s then-chief executive, Cristobal Conde began combining SunGard products into large groups focusing on recovery (Availability) and was using its profits to buy dozens of financial, government, and college software services across Europe and Asia, and North America.

The 2005 acquisition of SunGard Data by the buyout firms was one of the biggest deals of its kind before the 2008 financial crisis. In 2011 sales peaked at over $5 billion and employment topped 20,000.

Mainframe computerBut with its owners mostly concerned with pulling cash out of the company, it lost what its leaders admitted was a “tsunami” of corporate customer cancellations as the disaster-recovery market changed, and the company didn’t keep up. In 2011, SunGard Data sold its main college business to Virginia-based Ellucian for $1.75 billion.

In 2014 SunGard Data split in two. In 2015 the larger SunGard Data Systems Inc., with sales of $2.8 billion was sold for $5.1 billion to Florida-based Fidelity Information Services. As a standalone unit, Sungard AS struggled to gain profitability leading to the bankruptcy announcement.

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Indeed the Cloud has significantly changed disaster recovery in multiple ways.

The hyperscale cloud providers like AWS and Microsoft Azure have entered the market as both competitors and partners.

Cloud disaster recovery has changed the way disaster recovery services are delivered adding flexibility and remote working.

We have seen the same thing with the demise of KMart and Sears. Sungard was still reliant on brick-and-mortar DR services.

Let’s see how many Sungard AS customers will continue to invest the DR dollars into a company whose CEO admits they “hadn’t changed in 20 years” and is willing to write off almost a billion dollars.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

What No One Tells You About Detroit Jobs

What No One Tells You About Detroit JobsA new survey released in June 2018 by Robert Half Technology shows 76 percent of Detroit tech hiring managers said they are expanding their teams.

Some 83 percent of polled tech hiring managers said they are seeing more tech workers moving to Detroit to take open tech jobs.

The survey shows the top skills in demand in Detroit include:

Nationally, 60 percent of IT hiring decision-makers plan to expand the size of their teams between now and the end of the year.

Top cities where companies plan to staff up their tech teams:

  1. Miami
  2. Detroit
  3. Los Angeles
  4. Phoenix
  5. Charlotte

When asked to describe their top concerns, respondents cited keeping IT systems and company information safe ranked first, followed by investing in new technologies, upgrading business systems for efficiency, and innovation.

Tech leaders in 21 of the 26 major metropolitan areas included in the study listed security as their biggest priority, after recruitment.

Robert Half logoJeff Weber, executive director of Robert Half Technology said in the presser, “Business needs surrounding security, cloud and digital transformation are outpacing the supply of talent, and technology leaders are facing difficulties staffing open roles.

To address the tech shortage, Mr. Weber suggests employers stop hunting for purple squirrels, “Employers should be discerning about what skills are must-haves versus what can be trained for on the job and move quickly with offers when they meet strong candidates.

Robert Half The State of Tech Hiring in Detroit

 

 

 

Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

Whats Up With Cisco?

Whats Up With Cisco?What is up with Cisco? Their fiscal results for 2017 Q3 showed revenue of $11.9 billion, a 1% decline in revenue, compared to last year. This is the 6th consecutive down quarter. The networking goliath also issued downward guidance for 2017 Q4. They estimated a revenue declines of 4-6% year-over-year.

Cisco logoOn the earnings call, Cisco CEO Chuck Robbins blamed several factors for the lower guidance. He cited:

  • “A pretty significant stall right now” in the U.S. federal public sector.
  • Service provider revenues were down in Mexico.
  • United Kingdom business is being dampened by currency issues.
  • Middle East, there is “pressure… relative to oil prices.”

Cisco layoffs

Then there are the layoffs. Cisco buried the announcement in a footnote in the company’s SEC 8-K report that 1,100 more layoffs are coming. That is on top of the 5,500 announced in August 2016.

In May 2017, we extended the restructuring plan to include an additional 1,100 employees with $150 million of estimated additional pretax charges.

Cisco layoffs

According to SDXCentral, the Cisco CEO stressed several times on the earnings call, that the company is transitioning to more software and subscription-based business. He declared,

I am pleased with the progress we are making on the multi-year transformation of our business.

These weak financial results and the move to a subscription-based business have fed speculation about the future Cisco business model. TechTarget speculates that Cisco may go so far as to separate the Network Operating System (NOS) from the hardware. They contend the move would be a dramatic departure from Cisco’s traditional business model of bundling high-margin hardware with its NOS. The author believes that market trends will likely force the vendor to release an open NOS.

Open NOS

Cisco 3750 switchTechTarget cites reports from The Information that a hardware-independent NOS called Lindt is coming. Reportedly Lindt will run on a white box powered by merchant silicon. According to the article, a number of market trends are driving the move to a hardware-independent NOS.

The first market trend forcing Cisco’s hand is the company’s declining dominance of the Ethernet switch market. Since 2011, the company’s share has dropped from 75% to less than 60% last year, according to the financial research site Trefis. The decline is important to Cisco’s bottom line. Switches accounted for 40% of Cisco’s product sales in 2016, 30% of net revenues, and 20% of the company’s $162 billion valuation.

Infrastructure as a ServiceCisco’s weakening performance in switching is tied to the second market trend forcing Cisco to release a hardware-independent NOS. Its customers are turning to public cloud providers, Amazon (AMZN) Web Services, Microsoft (MSFT) Azure, and IBM (IBM) SoftLayer, for their IT infrastructure. The more enterprises subscribe to infrastructure as a service, the less networking gear they need in their data centers.

Cloud computing

The shift to cloud providers is found in the latest numbers from Synergy Research Group. Revenue from public cloud infrastructure services is growing at almost 50% a year. In the fourth quarter of last year, revenues topped $7 billion.

 cloud providers are building open networking hardware and softwareThe third market trend forcing Cisco to a hardware-independent NOS is enterprises that were Cisco’s largest customers are now competitors. Enterprises and cloud providers are building open networking hardware and software to replace inflexible proprietary systems that lock them in. Those companies include large financial institutions, like Bank of America, Goldman Sachs, and Fidelity Investments. As well as communication service providers, AT&T (T), Deutsche Telekom, and Verizon (VZ).

The technology shift is driving an enormous amount of spending on IT infrastructure. Worldwide spending on public and private cloud environments will increase 15% this year from 2016 to $42 billion, according to IDC. Meanwhile, spending in Cisco’s core market of traditional infrastructure for non-cloud data centers will fall by 5%.

White boxes

Arista NetworksWhile Cisco is ignoring the trend away from proprietary hardware, the article says Cisco’s rivals are embracing it. Juniper (JNPR) and Arista (ANET) have released versions of their NOS for white boxes favored by cloud providers and large enterprises. Both companies reported year-to-year revenue growth in switching last year. Even Cisco’s patent lawsuit against upstart Arista was set back by the courts.

Rohit Mehra, an analyst at IDC hypothesized that Cisco’s resistance to change is likely due to fear that giving customers other hardware options would accelerate declining sales in switching. “There would be potentially some risk of cannibalization in the enterprise space,” he added.

Cisco insists its customers are not interested in buying networking software that’s separate from the underlying switch. The Cisco spokesperson told TechTarget:

TCisco insists its customers are not interestedhe vast majority of our customers see tremendous value in the power and efficiency of Cisco’s integrated network platforms, and the tight integration of hardware and software will continue to be the basis of the networking solutions we offer our customers

TechTarget adds that Cisco doesn’t say the article is wrong. Instead, the company falls back on a corporate cliché for refusing to discuss a media report. “We don’t comment on rumor or speculation,” a Cisco spokesperson said.

The networking market is evolving away from the hardware that Cisco depends on for much of its valuation. Cisco will resist changing its market approach for as long as possible. But in the end, the company will have to become a part of the trend with an open NOS capable of running on whatever hardware the customer chooses.

Cisco’s own problems

Rather than change its model for selling networking gear, Cisco has spent billions of dollars on acquisitions over the last few years to create software and subscription-based businesses in security and analytics. But Cisco’s software push has yet to pay off with 5 conservative down quarters.

Finally, Cisco just recently patched a flaw in IOS software that affected more than 300 models of its switches. Despite issuing an advisory on March 17, Cisco did not release the patch for this vulnerability until May 8, 2017. The Cisco vulnerability was part of the Vault 7 WikiLeaks dump of alleged CIA hacking tools.

Alleged CIA hacking toolsThe vulnerability, rated a critical 9.8 out of 10 by the Common Vulnerability Scoring System, is in the Cluster Management Protocol, or CMP. could allow a remote, unauthenticated attacker to reload devices or execute code with elevated privileges. This vulnerability can be exploited during Telnet session negotiation over either IPv4 or IPv6.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

Avaya Goes Chapter 11

-Updated- 03-07-17 As predicted Avaya spun off its networking business. The lucky winner is Extreme. The presser from Extreme is here.

Avaya Goes Chapter 11In one of the worst-kept secrets in tech, Avaya has finally declared bankruptcy. The Santa Clara, CA-based communications company filed for chapter 11 protection on January 19th, 2017 in the U.S. Bankruptcy Court for the Southern District of New York. Reports are that Avaya faced an end of January deadline to reach agreements with creditors to address its $6.3 billion debt or potentially default.

Avaya logoThe company’s presser announcing the bankruptcy characterizes the decision to seek Chapter 11 as a necessary re-do on deals made a decade ago. The company was spun off from Lucent, a former AT&T unit, in 2000. Avaya went private in 2007 when private equity firms Silver Lake Partners and the Texas Pacific Group took over the firm for $8.2 billion. Avaya was set up as a leveraged buyout – loaded with debt. At the time the new owners said going private would help Avaya to accelerate product development. In 2009 Avaya scooped up the remnants of Nortel for $900m.

The Nortel acquisition added Ethernet switching and VoIP to Avaya’s portfolio. While the move added needed hardware to the Avaya portfolio the rest of the tech world started the shift towards software-as-a-service and the cloud. Avaya was not able to digest Nortel while taking on Cisco, Microsoft, and the cloud at the same time.

$6.3 billion debtAvaya was both late with VoIP and Unified Communications. Neither Microsoft nor Cisco were competitors in the TDM/PBX era. Cisco joined the race with VoIP and Microsoft then came along with Unified Communications. Both have tremendous enterprise penetration and brand recognition.

The pressure forced Avaya to consider selling its crown jewel, its contact center products to Genesys in 2016, in the hope it would raise some cash. When the deal with Genesys fell through, Avaya decided to file for bankruptcy. Avaya CEO Kevin Kennedy said in a statement, “…chapter 11 is the best path forward at this time.

In order to keep the lights on during the reorganization, the company has secured a $725 million loan underwritten by Citibank.

As part of its debt load, Avaya owes its pensioners $1.7 billion in unfunded pension liabilities. According to NoJitter Avaya will honor it obligations to maintain and continue the pension (as did GM in its reorganization).

Chapter 11 only impacts Avaya’s United States operations. In the rest of the world, the company is moving to assure customers and stakeholders that it’s business as usual.

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My experience is that the Avaya IP Office product is way over-priced, even in a bid environment. Why would anyone buy an Avaya Ethernet switch or access point when you can get a Cisco or an HP?

So what is to become of Avaya? One likely outcome is that all of the business units will be sold off to satisfy the creditors. The only thing left of Avaya will be a service organization to care for the huge installed base of orphaned Nortel and Avaya systems.

I know people are already getting calls from Cisco about replacing Avaya.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

The Enemy Within at School

The Enemy Within at SchoolNaked Security reports on a hack that combines two of our favorite things on the Bach Seat, Florida, and lax data security at school. The way the Sophos blog tells the story, a 14-year-old Florida boy is charged with being a hacker by trespassing on his school’s computer system.

Florida school hacker

The charges came after he shoulder-surfed a teacher typing in his password and used it without permission to trespass in the network. The student then tried to embarrass a teacher he doesn’t like by swapping his desktop wallpaper with an image of two men kissing.

an offense against a computer system and unauthorized accessA Tampa Bay Times article says that an eighth-grader was recently arrested for “an offense against a computer system and unauthorized access.” This is a felony in Fla. Sheriff Chris Nocco said that the teen logged onto the network of a Pasco County School District school using an administrative-level password without permission.

A spokesman for the Pasco County Sheriff’s Office told Network World that the student was not detained. Rather, he was questioned at the school before being released to his mother. His sentence remains to be seen, But at this point, it’s looking like the boy isn’t going to suffer much more than a 10-day school suspension. Sheriff’s detective Anthony Bossone says is likely to be “pretrial intervention” by a judge with regards to the felony charge, the Tampa Bay Times reports. Naked Security says this is the student’s second offense.

Old school securityWhen the newspaper interviewed the student, he said that he’s not the only one who uses that password. Other students commonly log into the administrative account to screen-share with their friends, he said. It’s a well-known trick, the student said. He claimed the password was a snap to remember, it’s just the teacher’s last name, which the boy says he learned by watching the teacher type it in.

The sheriff says that the student didn’t just access the teacher’s computer to pull his wallpaper prank. He also reportedly accessed a computer with sensitive data – the state’s standardized tests (now we know why he is in trouble – NCLB! – Common Core!!while logged in as an administrator. Those are files he well could have viewed or tampered with, though he denies having done so. Sheriff Nocco says that’s the reason why this can’t be dismissed as being just a bit of fun. Even though some might say this is just a teenage prank, who knows what this teenager might have done.

I logged out of that computer and logged into a different one and I logged into a teacher’s computer who I didn’t like and tried putting inappropriate pictures onto his computer to annoy him.

in typical HS-er logic, he told the newspaper:

If they’d have notified me it was illegal, I wouldn’t have done it in the first place. But all they said was ‘You shouldn’t be doing that.

Idaho school hacker

rented a cloud based botnet to launch a distributed denial of serviceAnother report from the other side of the continent comes from Engadget. They report that a teenager from Idaho took advantage of the latest trend in online criminal activity. He likely rented a cloud-based botnet to launch a distributed denial of service (DDos) against the largest school district in Idaho. The alleged DDoS took down the school district’s internet access according to media reports.

KTVB News reports that the 17-year-old student paid a third party to conduct a distributed denial-of-service attack/ The attack forced the entire West Ada school district offline. The act disrupted more than 50 schools, bringing everything from payroll to standardized tests (More high stakes testing – NCLB! Common Core!!) grinding to a halt. Unfortunate students undertaking the Idaho Standard Achievement test had to go through the process multiple times because the system kept losing their work and results.

State and Federal felony chargesThe report goes on to say that authorities have found the Eagle High student from their IP address. The students could now face State and Federal felony charges. If found guilty, the unnamed individual is likely to serve up to 180 days in jail, as well as being expelled from school. In addition, the suspect’s parents will be asked to pay for the financial losses suffered as a consequence of the attack.

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Many school networks have bigger pipes than the business world. Some EDU networks I have worked on have had 10 GigE for years. In the rest of the online world, these incidents would serve as a wake-up call to network managers that hey, we might be at risk too, but not schools. Oh yeah – Passwords are Evil

Rightly or wrongly schools rely on the Intertubes for their core business – instruction, and NCLB high-stakes testing. However, they do not take steps to protect themselves. Administrators fight common tactics like periodic password changes, enforcing password complexity, or blacklisting common weak passwords. None bother with an anti-DDOS strategy let alone buying a tool to fight off a denial of service attack.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.