Tag Archive for HP

Cornoravirus Will Make the PC Market Sick

Cornoravirus Will Make the PC Market Sick2019 was the first year of positive growth in the PC market since 2012. But tech prognosticator International Data Corporation (IDC) slashed its 2020 forecast for PC shipments. The Framingham, MA-based market researcher believes the Cornoravirus (COVID-19) effect on global supply chains will cut PC shipments in 2020 by 9%, with total shipments reaching 374.2 million for the full year.

novel coronavirusThe big drops in shipments are expected in the first half of the year, with a decline of a little over 8 percent in Q1 and nearly 13 percent in Q2. Linn Huang, an IDC research vice president, wrote in a presser.

We have already forgone nearly a month of production given the two-week extension to the Lunar New Year break and we expect the road to recovery for China’s supply chain to be long with a slow trickle of labor back to factories in impacted provinces until May when the weather improves … Many critical components such as panels, touch sensors, and printed circuit boards come out of these impacted regions, which will cause a supply crunch heading into Q2.

IDC’s definition for PCs includes desktops, notebooks, workstations, and tablets. Before the coronavirus appeared, IDC was already expecting a difficult year for PCs. 2020 sales figures had to overcome last year’s boost from the Windows 7 replacement cycle. Despite the drop in PC shipments for 2020, IDC’s long-term forecast remains slightly positive as global shipments are forecast to grow to 377.2 million in 2024

The sales decline is driven by a lack of inventory as the Chinese government ordered Foxconn and others factories to shut down in some cases until March halting production of not just finished products, but also parts and components needed for those items. The NYT reports that slightly over half the country’s population is under various kinds of lock-down. FierceElectronics reports there are already product shortages shown up.

  • The Apple (AAPL) iPad Pro tablet has limited availability at stores in the U.S., Australia, and Europe.
  • Tech product shortagesSome Facebook (FB) Oculus virtual reality headsets are “unavailable.”
  • HP‘s (HPQ) website says some Envy, Pavilion, and Slim desktop computers are out of stock.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

Ink Profits Driving HP-Xerox Tussle

Ink Profits Driving HP-Xerox TussleWith all of the drama about Xerox trying to take over HP, I got to thinking why? Both firms are dinosaurs with a history of innovation but why are they in a $35 billion tug-o-war now? – Printer Ink. Go to any big-box office supply store – the cost of the ink should shock you. It can be cheaper to buy a new printer than to buy ink for the current printer.

gallon of printer ink can cost you $12,000Bloomberg reports that current ink cartilages are stuffed with foam sponges that hold a fraction of an ounce of cyan, magenta, and yellow dyes that make up the printed image. The printers then spray the contents of the cartridge at 36,000 drops per second on to your paper. Typically the ink needs to be refilled after 165 pages.

The Business Insider calculates that a gallon of printer ink can cost you $12,000. When in cartridge form, ink is more expensive than vintage Champagne and even human blood. When I first wrote about the high cost of printer ink in 2013, ink was estimated to cost 105 times the cost of a latte.

HP DeskJet inkjet printerBI explains that inkjet printers were first developed in the 1960s, and early computer inks were made from food dye and water. Because of this, they would fade after a few months, so companies scrambled to develop a permanent photographic quality dye. In 1988, Hewlett-Packard achieved just that, with the HP DeskJet, the first mass-market inkjet printer, which sold for about $1,000.

BI recently interviewed David Connett. He’s the former editor of The Recycler and activist lobbying for change in the printer-ink industry. Mr. Connett says the reason ink is so expensive is simple: greed – and an outdated razor-and-blades model.

you're trapped in a cyclePrinter manufacturers sell their printers cheaply. They sell the consumables at a very expensive price. And basically, it’s a formula: The cheaper the printer, the more expensive the consumables. BI says that once you’ve bought a printer that uses cartridges you’re trapped in a cycle. You have no choice but to buy their ink cartridges or throw away your printer.

Since a printer is usually a long-term purchase, companies don’t mind selling them at a loss and making the money back through cartridge sales. BI cites the HP Envy 4520 all-in-one printer as an example. It sells for $70 but is estimated to cost $120 to manufacture. The loss HP takes on printers means they need to sell ink cartridges to make a profit, and this model has led to a battleground between printer manufacturers and third-party ink suppliers.

firmware updates to prevent the use of third-party inkThe companies do everything they can to keep you buying official ink cartridges. Manufacturers install microchips into their cartridges and frequently issue firmware updates to prevent the use of third-party ink, which can be more affordable.

Tech firms won’t keep their devices up to date – unless there is a profit in it. Mr. Connett noted that last year, almost 900 firmware upgrades were issued by just nine printer manufacturers, so that’s almost three a day. He speculates there are a couple of reasons for that many updates, “either absolute incompetence, ’cause you’ve got to do it so much, or it is a definite stealth tactic to control the market.

The materials they use, however, cost very little. Mr. Connett says the manufacturing cost of ink is between $70 and $140 a gallon. The printer companies told BI the high costs of ink are due to the research and development that goes into perfecting printer ink. In addition to begin expensive, a lot of the ink you buy never even gets used for printing.

According to 2018 tests by Consumer Reports, more than half the ink you buy could end up lost in maintenance cycles for cleaning the print heads. And printers that use multiple-color ink cartridges also stop working as soon as one color runs out, even if the other colors are still full.

you're getting even less for your moneyBI reports that today you’re getting even less for your money. While the cartridges themselves are the same size and price, they often contain far less ink. The ink in many manufacturers’ cartridges has shrunk from 20 mils to around 5 mils over the past few years, without any reduction in price. The original-size 20 mil cartridges are often still on sale but sold as extra-large cartridges for even more money. And some new cartridges can have only 3 milliliters of ink inside

Mr. Connett concluded,

This product .. can be better engineered … ultimately, this is bad for the consumer, because it’s overpriced and expensive, and it’s bad for the environment because it doesn’t need to be made that way.

BI reached out to HP for comment. HP replied with this statement:

Original HP ink and toner cartridges deliver the best possible printing experience for customers. We make significant investments in R&D each year to provide the highest levels of print quality, safety, and environmental sustainability…

supreme court ruling

Despite a 2017 supreme court ruling, Impression Products, Inc. v. Lexmark International, Inc. in favor of third-party ink, printer manufacturers remain relentless in their drive to eliminate cheaper ink alternatives. They have turned to everything from stealth firmware updates disguised as security patches, to questionable takedown notices on eBay to keep their users hooked on high cost ink.

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In the three decades following HP’s introduction of the desktop laser printer, in 1984, the print division brought in over a half-trillion dollars of revenue.

To further protect their half-trillion dollars of revenue, HP has started an ink subscription program, which will deactivate your cartridges remotely if you print more than your allocated pages.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

PC Market Show Signs of Life

PC Market Show Signs of LifeAfter 7 years of consistent declines – PC sales finally stopped their slide. Market researchers Gartner and IDC reported that PC sales grew during the fourth quarter of 2019, boosting all of 2019 into the positive. For the entire year, global PC shipments were up 2.7%, according to the IDC. That makes 2019 the “first full year of PC growth” since 2011.

Sick computerPCWorld reports that 2019 new PC numbers from Gartner and IDC and are remarkably similar. Gartner reported that PC sales grew 2.3% in 2019 Q4 to 70.6 million units and 261 million units for the year. Rival analyst firm IDC largely agreed, estimating that PC unit sales grew 4.8%, to 71.8 million units. IDC said that worldwide PC sales grew 2.7% for 2019 as a whole.

Among the results:

  • The top three global PC vendors—Lenovo, HP, and Dell—all consolidated their market share, reaching 65% of the PC market.
  • Lenovo logoIDC and Gartner concur that Lenovo (LNVGY) is the world’s top PC vendor for 2019. IDC reports Lenovo had a 24.8% global market share and Gartner said it had a  24.1%.
  • Globally HP (HPQ) ranked #2 with 23.9% by IDC and 22.2% by Gartner.
  • Dell was ranked #3 worldwide with 17.4% by IDC and 16.8% by Gartner. Dell’s unit sales climbing by nearly 11%, according to IDC’s estimates.

In the U.S. market the ‘Q4-19 rankings differed:

  • HP logoHP is #1 with a 31.2% market share and a modest 4.4% bump in U.S PC sales for the quarter.
  • Dell ranked #2 with a 26.8% market share and a gain of 15.9% for the period.
  • Lenovo came in #3 with a 14.9% share and 11.2% increase in share.

The tech prognosticators attributed the surge in sales to firms swapping their hardware to Windows ahead of MSFT”s Windows 7 end of support, giving new PC sales a one-time shot in the arm. Ryan Reith, program vice president with IDC’s Worldwide Mobile Device Trackers, said in a statement.

The market will still have its challenges ahead, but this year was a clear sign that PC demand is still there despite the continued insurgence of emerging form factors and the demand for mobile computing.

Ranjit Atwal, a research senior director at Gartner, in a statement to PCWorld, cast doubt on future growth. He says,

The PC market’s future is unpredictable because there will not be a Windows 11. Instead, Windows 10 will be upgraded systematically through regular updates …As a result, peaks in PC hardware upgrade cycles driven by an entire Windows OS upgrade will end.

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Don’t do your happy dance just yet.

Gartner and IDC both predict global sales to steadily decline again over 2020 as MSFT’s drives to a subscription-based model. Other threats to the PC market include:

China – The Chinese government has ordered all PC hardware and operating systems imported from foreign countries to be replaced in the next three years.

HP- Xerox – I have covered Xerox’s maneuvers to take over HP. The possible disruption to HP by a Xerox hostile takeover could rattle the entire sector. Especially if Acer or Asus cannot scale up fast enough.

History – Data from Statista says that annual PC sales have dropped nearly 1/3 from their peak in 2011.

Year# of PC's Change YoY
2011364.0-
2012349.3-14.7
2013315.1-34.2
2014308.3-6.8
2015275.8-32.5
2016260.2-15.6
2017259.6-0.6
2018258.5-1.1
2019261.02.5
2020 *254.3-6.7
Data from Statista YoY = Year over Year in millions of units

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

Xerox May Buy HP

Updated 02/27/2020 HP has returned fire on the heels of beating Wall Street expectations for ‘Q1 20. HP announced a “value creation plan” to return $16 billion to shareholders to fight the hostile takeover bid from Xerox. This will come in the form of HP stock buybacks and dividends powered in part by cost-cutting.

But Xerox has not backed down and plans to launch a tender offer starting “on or around” March 2, which will ask all HP shareholders to sell their shares to Xerox.

There is now speculation that HP could buy out Xerox.

Updated 02/10/2020 Xerox has fired another salvo in its hostile take-over attempt of HP. CNBC is reporting that Xerox has boosted its offer for HP Inc. to $34 billion (from $22 to $24 a share). A billion here, a billion there, and pretty soon you’re talking about real money.

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Updated 01/24/2020 – “People familiar with the matter” are saying the HP share-holder Xerox plans to nominate up to 11 people to the 12-person HP Inc. board of directors as the next step in its hostile takeover bid of HP, 2019’s global PC sales leader.

In response, HP publicly called out billionaire activist shareholder Carl Icahn. In a presser, HP claimed Mr. Icahn’s interests were not aligned with those of other HP shareholders.“Due to Mr. Icahn’s ownership position, he would disproportionately benefit from an acquisition of HP by Xerox at a price that undervalues HP.” Mr. Icahn owns about 11% of Xerox and a representative for Icahn wasn’t immediately available for comment to Yahoo.

Updated 12/10/2019 – And the story goes on – Xerox CEO John Visentin is meeting with some HP shareholders to walk them through the key points of the proposed acquisition. In what it describes as “undisputed” logic. ZDNet has some of the slides.

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Updated 11/25/2019 – This morning, HP rejected Xerox’s follow-up demand to either agree to formal merger talks otherwise, Xerox would present a “compelling case” for a buy-out directly to HP shareholders. Seems a proxy fight is brewing with activist contrarian investor Carl Icahn holding shares on both sides of the deal.

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Updated 11/17/2019 –  HP’s Board of Directors has unanimously rejected Xerox’s bid to acquire HP. But, HP did not completely shut down Xerox’s efforts to merge the two aging tech giants.

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Xerox May Buy HPHP inc. could be bought out on the heels of its second round of layoffs in 15 months. According to reports, Xerox (XRX) sent a buyout proposal to HP Inc. on November 5. The PC giant confirmed the offer on 11/06/2019. HP issued a vague statement that reads in part;

Xerox logo… we have had conversations with Xerox Holdings Corporation (XRX) from time to time about a potential business combination. … We have a record of taking action if there is a better path forward and will continue to act with deliberation, discipline, and an eye towards what is in the best interest of all our shareholders.

The ambiguous HP (HPQ) statement may be a ploy to bring additional bidders to the negotiating table. Norwalk, CT-based Xerox is reportedly backed by Citigroup Inc. CRN reports that Xerox is set to gain $2.3 billion by selling its 25% stake in the Fujifilm Xerox joint venture.

HP logoBloomberg claims that remaining independent is only going to become more difficult for both HP and Xerox. Gartner predicts that global printer shipments set to decline by 2% annually through 2023. Teaming up would reduce costs and competition in the segments where they overlap; HP is generally stronger in the market for smaller printers, while Xerox holds the lead in larger ones. That could boost profitability even as revenue stagnates.

A Xerox-HP merger would result in significant job reductions around the world as the new company would seek to cut costs through the elimination of back-end costs associated with supply chain, finance, HR, and other OPEX expenses. The impact on the two companies’ respective channels would be most felt in the printer segment, where there’s the greatest overlap. Another likely outcome is the spin-off of HP’s 3D printing division, which is not core to either of the companies.

So how did we get here? Xerox is still finding its way after splitting from its professional services business in 2016, which formed the new business Conduent, and the failed merger with FujiFilm in 2018. Xerox relies on a dying business for the bulk of its sales and profit. It sells and services copy machines and printers, primarily for corporations. But sales are falling, declining for the past seven quarters.

HP announced plans to reduce headcount by as much as 9,000, or 16% of its 55,000 employees. The staff reductions, through layoffs and voluntary early retirement, are expected to be completed by the fiscal year 2022. In June 2018, the company laid off 5,000 employees over several months.

HP's struggles in the printer and printer supplies businessWhile HP appears to be holding its own in the PC space — both Gartner and IDC place HP Inc. in second place behind Lenovo for unit shipments as of this 2019 Q2. HP’s ongoing struggles in the printer and printer supplies business, where HP has long been the market leader, has been under stress from third-party suppliers selling toner and ink at significantly lower prices. Reports are that HP’s printer business accounts for a whopping 75% of its total profits and roughly half of its total revenues.

Xerox started in 1906 as the Haloid Photographic Co. The photographic supply company in Rochester, NY, paved its way to mega-success in March 1960, when it shipped its first office copier. The Haloid Xerox contraption was the size of two washing machines and weighed 648 pounds. It also occasionally caught on fire. The Xerox copier’s core technology -— a process called xerography, invented by Chester Carlson — is still widely used in copy machines five decades later.

HP traces its origins to 1938 when Bill Hewlett and Dave Packard rented a garage in Palo Alto, CA. That year, they invented their first product: the HP Model 200A, an audio oscillator used to test sound equipment. The company became the pioneer of Silicon Valley, building its first computer in 1966 and the famous HP-35 in 1972 — the world’s first hand-held scientific calculator. Hewlett-Packard, split into two companies in 2014. HP Inc. got printers and PCs. HP Enterprise got servers and enterprise software.

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Marketwatch has some good data on why these firms are planning to hook up. They write that globally consumers will print 210 billion pages, down 20% from 2015. In 2018, U.S. consumers printed an average of 38.4 pages a month, down 40 pages per month in 2017. In addition to printing less, U.S. consumers have purchased 11% fewer inkjet printers so far in 2019.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

How Secure are Your Printers?

How Secure are Your Printers?Printers are under the security microscope again. Printers are IoT devices that sit on the network and never get updated. I have covered some of the problems that printers cause a number of times on the Bach Seat. And now more vulnerabilities have been identified by UK-based security consultancy NCC Group in six popular enterprise printers.

Vulnerabilities in printers

NCC Group logoThe research team was made up of Daniel Romero, managing security consultant and research lead, and Mario Rivas, security consultant at NCC Group. They identified several classes of vulnerabilities in printers including:

  • Denial of service attacks that could crash printers;
  • The ability to add back-doors into printers to maintain attacker persistence on a network.
  • The ability to spy on every print job sent to vulnerable printers.
  • The ability to forward print jobs to an external internet-based attacker.

Matt Lewis, research director at NCC Group told  ComputerWeekly,

Because printers have been around for decades, they’re not typically regarded as enterprise IoT [internet of things devices], yet they are embedded devices that connect to sensitive corporate networks and therefore demonstrate the potential risks and security vulnerability posed by enterprise IoT.

Who to blame

There is plenty of blame to share for most of these latest vulnerabilities. Mr. Lewis says the manufacturers are causing these problems by neglecting to build security into their products.

Finger point for printer vulnerabilitesBuilding security into the development life-cycle would mitigate most, if not all, of these vulnerabilities and so it’s therefore important that manufacturers continue to invest in and improve cybersecurity, including secure development training and carrying out thorough security assessments of all devices.

End-users have to take some of the blame as well according to NCC Group

Corporate IT teams can also make small changes to safeguard their organization from IoT-related vulnerabilities, such as changing default settings, developing and enforcing secure printer configuration guides, and regularly updating firmware.

Impacted printer models

The printers tested by the researchers were from HP, Ricoh, Xerox, Brother, Lexmark, and Kyocera.

The NCC Group found vulnerabilities in HP (HPQ) printers. The Color LaserJet Pro MFP M281fdw printers have buffer overflows, cross-site scripting (XSS) vulnerabilities, and cross-site forgery countermeasures bypass.

HP has posted firmware updates to address potential vulnerabilities to some of its Color LaserJet series. “HP encourages customers to keep their systems updated to protect against vulnerabilities,” the company said in a statement.

Lexmark logoThe vulnerabilities in Lexmark CX310DN printers NCC Group found include denial of service vulnerability, information disclosure vulnerabilities, lack of cross-site request forgery countermeasures, and lack of account lockout.

The NCC Group found Vulnerabilities in Kyocera (KYO) Ecosys M5526cdw printers. The security holes include buffer overflows, broken access controls, cross-site scripting vulnerabilities, and lack of cross-site request forgery countermeasures.

NCC Group identified stack buffer overflows, heap overflows and information disclosure vulnerabilities in Brother (6448) HL-L8360CDW printers.

The vulnerabilities reported in Ricoh (RICOY) SP C250DN printers include buffer overflows, lack of account lockout, information disclosure vulnerabilities, denial of service vulnerabilities, lack of cross-site request forgery countermeasures, and hard-coded credentials.

https://www.xerox.comNCC Group claims the Xerox (XRX) Phaser 3320 printer vulnerabilities include buffer overflows, cross-site scripting vulnerabilities, lack of cross-site request forgery countermeasures, and lack of account lockout.

All of the vulnerabilities discovered during this research have either been patched or are in the process of being patched by the relevant manufacturers. NCC Group recommends that system administrators update any affected printers to the latest firmware available, and monitor for any further updates.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.