Tag Archive for email

All EMU Students Dismissed by Email Mistake

All EMU Students Dismissed by Email Mistake Eastern Michigan University sent a mass email dismissing to the entire student body and an unknown number of recent EMU graduates. Julie Baker at AnnArbor.com reports that the message dismissed the students from the university and canceled all further enrollment. The article says the mass email was sent from the email of Associate Director of Academic Advising Molly D. Weir. EMU says it is investigating how it happened. The dismissal message said in part;

Eastern Michigan University“As a result of your Winter 2012 academic performance, you have been dismissed from Eastern Michigan University … you will be ineligible to register for classes … you will not be eligible to resume coursework at EMU until Summer 2013 at the earliest.

Eastern Michigan University President Susan Martin emailed a statement addressed to students, faculty and staff read: “I deeply apologize for the incorrect email many of our students received this evening indicating they were dismissed from the University. This message was a terrible mistake and I regret the undue alarm and concern it caused.”

take whatever steps are necessary to make sure it never happens againVice President of Communications Walter Kraft denied any claims that this event was the result of a breach of security or a hack. EMU is pointing the finger at a contractor. Mr. Kraft said; “An outside company that we contract with for this notification process, GradesFirst, sent the dismissal message to the entire student body instead of the file of 100 or so students who were supposed to receive it,” he said. “GradesFirst has offered an apology for its role in this matter.

VP Kraft added EMU will continue to investigate to find exactly what went wrong and take whatever steps are necessary to make sure it never happens again according to AnnArbor.com.

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Margaret Thatcher

We are not amused

Why are they outsourcing their communications with their customers? Goes to show that if you let others control your message, they will screw it up.

Didn’t Longfellow say “If you want something done right; do it for yourself?”

 

Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

Never Check Email First Thing In The Morning

– Updated 03-18-12 – Science writer David Bradley on his blog ScienceText also recommends, “Avoid social networking and email first thing.” I know it works for me, I walk around and talk to staff before I get tangled up in the work everybody else wants me to do.

Never Check Email First Thing In The MorningSid Savara a widely regarded personal development trainer published 7 Reasons You Should Never Check Email First Thing In The Morning at his site sidsavara.com.

#1 – Ignorance Is Bliss … fully Productive – When it comes to email, ignorance is bliss. That’s why if you’ve got something important you want to make progress on, the author offers these four words for success:

SPAM computerDon’t check your email – As soon as you get in, work on something important for 30-45 minutes, and only then check your email. If you can stand it, wait even longer. The article suggests that as long as you’re ignorant of everything else that’s going on outside, you can concentrate on what you want to work on.

Any new information you get can cause you to get distracted.

#2 – It’s Not Your Todo ListMr. Savara you know what is most important for you to work on the first thing in the morning you should go ahead and do it! By checking email, you risk doing what someone else wants you to do. Or more bluntly, when you check your inbox, the emails you get are a to-do list someone else makes for you.

Who is in charge of your time – you, or the person emailing you?

Lack of Direction#3 – It’s An Excuse To Lack Direction – The author says that checking email is a low-priority activity and that you may be checking email first thing in the morning because your to-do list has gotten off track somewhere. He argues that when you don’t have a clear list of priorities, checking email becomes an urgent activity that you do at the expense of your important ones.

#4 – Reaction vs “Proaction” – When you check your email, you end up with more work to do – and because we’re in “check email” mode, we start replying to them at the expense of the task we were just working on. Rather than actively setting an agenda, email forces you to react to items as they come in – regardless of their true priority.

Mr. Savara says he prefers taking proactive actions. Work on the things that are important to you, regardless of whether they’re urgent or simply at the top of your inbox. Stop wasteful actions, and focus on productive actions instead.

social networking#5 – Searching For Excuses Blindly checking email (or Twitter, or Facebook, or any number iTime wasters) is usually just searching for an excuse to not do the work that must be done according to the author. Don’t fall into that trap. Don’t give yourself an out by checking your email for an excuse to fail. He urges, don’t check your email  – acknowledge the task you need to get done and do it.

Cross that bridge – it’s not going away.

#6 – There’s No Set Time Limit – Meetings get a bad rap for being a waste of time – but at least you usually know how long a meeting will last. But do you know how long you’re going to spend on email once you open your inbox, odds are you don’t know – or you’ll underestimate it.

The problem is, checking email only takes a minute but you can get sucked into follow-up activities that result from opening your email, and there’s no way of knowing how much time these will take. You have a set time limit for how many productive hours you have in a day don’t let email suck you in and cause you to devote more time to it than you can afford.

#7 – It Builds Expectation – A lot of people say, “But I have to check my email! People expect a response from me in the morning!” The author believes that there are some requests that need immediate responses, but they’re much less frequent than you might think.

TimeHe argues that people expect a response from you in the morning because you’ve always responded first thing in the morning and you’ve built that expectation. The more often you check email, the more often people will expect you to check it. Just stop checking it first thing in the morning, and people won’t expect it anymore.

Mr. Savara recommends the following email rules:

  • Only check if there is something specific you are looking for. Most important – don’t go fishing around. Check it with a specific plan, a specific email you’re looking for from a specific person.
  • Separate low-value emails via filters (“rules” in outlook) or separate email addresses so you don’t even see them in your inbox when you check
  • Set a time limit. Commit to checking for 5 minutes, just to look for that one piece of information – and have your exit strategy ready. Before you open your inbox, decide what you’ll do if 1) the email is there 2) the email isn’t there 3) the email is incomplete. Don’t be reactionary – proactively decide what action you will take based on the outcomes you expect.
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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

Teachers Highly Susceptible To Phishing Attacks

Teachers Highly Susceptible To Phishing Attacks Internet Security Awareness Training (ISAT) firm KnowBe4 has released new cybercrime statistics that identify Education as one of the most Phish-prone™ industry sectors. Education is the second most susceptible sector to cybercrime ploys. DarkReading reports the percentage of companies in each sector that responded to the phishing emails are:

  • Travel – 25%
  • Education – 22.92%
  • Financial Services – 22.69%
  • Government Services – 21.23%
  • IT Services – 20.44%

KnowBe4 founder and CEO Stu Sjouwerman told DarkReading,  “Our cybercrime statistics should serve as a wake-up call … Not only are these businesses at risk for financial loss through a cyberheist, but their susceptibility to phishing tactics could compromise sensitive customer data such as credit card, bank account, and social security numbers.

These findings are based on a recent phishing experiment KnowBe4 conducted among enterprises featured in the latest Inc. 500 and Inc. 5,000 listings.

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Having worked in K12 for a number of years, I saw lots of teachers and a few superintendents get caught by phishing traps, They would then complain to me why they and their organization has entered SPAM jail and then needed me to hit SORBS.net to get the mail flowing again.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

AOL Profits Come From Misinformed Customers

AOL Profits Come From Misinformed CustomersThe Huffington Post notes a New Yorker article (sub req) by Ken Auletta who describes how America Online (AOL)  makes its profit. The article claims that 80% of America Online’s profits come from subscribers, and 75% of those subscribers are paying AOL for something they don’t actually need.

According to Mr. Auletta AOL still gets eighty percent of its profits from subscribers, many of whom are older people who have cable or DSL service but don’t realize that they need not pay an extra $25.00 a month to get online and check their e-mail. “The dirty little secret,” a former AOL executive says, “is that seventy-five percent of the people who subscribe to AOL’s dial-up service don’t need it.”

The HuffPost says a full 60% of AOL’s profits come from mostly older misinformed customers who don’t realize that they don’t need to subscribe to AOL to get online. Although the number of subscribers has sharply decreased from thirty-five million in 2002 to just over four million today, that is still a hefty number of confused people getting nothing for their money.

In an update on the Huffington Post, it says that This post originally assumed that all of AOL’s subscribers received dial-up. According to AOL’s corporate communication office, there are various plans offered and dial-up is not included in all of them. However, AOL declined to say what percentage of subscribers did not receive dial-up.

The HuffPost points that this may not be a scam, as Business Insider mistakenly suggested earlier, but it does seem to suggest that AOL could be doing more to keep their customers informed about the service they offer. Business Insider provides a handy set of screen captures to show customers exactly how to unsubscribe.

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AOL really, they are still around?

Now that AOL has bought the Huffington Post would they carry this story?

When was the last time you used AOL?

 

Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

Update Email Policy

Update Email PolicyA court case coming out of New Jersey could impact most firms’ privacy and security practices according to an article on DarkReading. The New Jersey Supreme Court recently ruled in Stengart v. Loving Care Agency, Inc., 408 N.J.Super. 54, 973 A.2d 390 (Superior Ct., A.D. 2009) that an employer can not read email messages sent via a third-party email service provider, even if the emails are accessed during work hours from a company PC.

The court found the company’s policy on email use to be vague, noting it allows “occasional personal use.” “The policy does not address personal accounts at all,” the decision said. “The policy does not warn employees that the contents of such emails are stored on a hard drive and can be forensically retrieved.”

The ruling written by Chief Justice Stuart Rabner in part states that the employee could, “reasonably expect that emails she exchanged with her attorney on her personal, password-protected, web-based email account, accessed on a company laptop, would remain private.” Rabner continues that the employee, “Plainly took steps to protect the privacy of those emails and shield them from her employer. She used a personal, password protected email account instead of her company email address and did not save the account’s password on her computer.

The law firm of Jackson Lewis provides a legal overview of the case on their blog, The Workplace Privacy Data Management and Security Report recommends that employers consider modifying their existing electronic communication policies to include:

  • Clear notice that personal, web-based emails accessed using company networks and stored on company networks or company computers can be monitored and reviewed by the company (of course, care should be taken here to avoid concerns under the Electronic Communications Privacy Act and the Stored Communications Act);
  • Definitions of the specific technologies and devices to which the policies apply;
  • Warnings that web-based, personal e-mail can be stored on the hard drive of a computer and forensically accessed;
  • No ambiguities about personal use.

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I am no lawyer, be sure to consult your attorney about this and all legal issues, in my opinion, this ruling is new law-making. The new laws are applicable only in New Jersey for now. However, unless the U.S. Supreme Court overturns this new law it will be the starting point for all other ligation. Firms should begin reviewing and updating their technology policies to protect themselves from this new law.

An interpretation of the ruling suggests that employees have to be specifically warned that it is possible to forensically retrieve data from the firm’s computers. In this ruling, the Court found, “the Policy does not warn that the contents of personal, web-based e-mails are stored on a hard drive and can be forensically retrieved and read.”

Sounds like another shot in the arm for the content filtering firms.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.