Tag Archive for Rocket Fiber

Is Working From Home the New Normal?

Is Working From Home the New Normal?It looks likely that a second wave of COVID-19 is going to extend social distancing and lock-downs. This will make working from home the new normal for many of us. Sixty-two percent of currently employed Americans told Gallup they have worked from home during the crisis. The number of people working from home has doubled since mid-March when the pandemic hit the U.S.

Working from home requires some kind of connectivity from the home to the corporate dataWorking from home requires some kind of connectivity from the home to the corporate data. The most reliable way to get that connection is using fixed broadband. You typically get fixed broadband from your local telco monopoly (ATT, Verizon, Comcast, etc). While they promise screaming fast bandwidth of up to 1,000 Mbps (1 Gbps). Their claims of fast connectivity will cost you up at least $75.00 a month. And most of us will never get that kind of speed.

Fastest country

Data from Ookla, the parent company of Speedtest.net, says the fastest country Singapore. The Speedtest Global Index for June 2020 reports that Singapore has an average internet speed of 208.16 Mbps. The overall fixed bandwidth speed in the United States is 143.28 Mbps.  That speed is only good enough to rank 14th globally. For some context, the microstate of Andorra in the Pyrenees mountains gets 161.59 Mbps.

Best connectivity for working from home

Ookla logoIn the U.S., New Jersey gets the best fixed broadband connectivity. Ookla says the Garden state gets a median download speed of 99.1 Mbps down (how fast you can transfer data from a server on the Internet to you). New Jersey gets an average of 31.60 Mbps up (how fast you can transfer data to a server on the Internet). The speed comes with a latency of 13 ms (the delay of information communication). 

Michigan ranked 31 in the U.S.

Fixed bandwidth in Michigan is laughable. The Great Lakes state ranked #31 on the Ookla report. Results from speedtest.net say the typical Michigan user has a median download speed of 78.25 Mbps – approximately half of the U.S. average. Michigan only gets an upload speed of 11.36 Mbps with a latency of 20 ms from Comcast Xfinity. Wyoming is the worst state for fixed broadband – they get an average of 43.8 Mbps down and 10.09 Mbps up.

The Ookla report also breaks down the bandwidth for the 100 most populous U.S. cities. Kansas City, Missouri had the fastest median download speed over fixed broadband during Q2 2020 at 132.71 Mbps. Followed by fixed broadband in:

  • fastest median download speedSan Antonio, TX – 123.06 Mbps;
  • Austin, TX –  122.20 Mbps;
  • Lincoln, NE – 120.19 Mbps; and
  • Raleigh, NC – 119.88 Mbps.

Toledo, Ohio was the slowest city. Toledoan’s only get a download speed over fixed broadband of 48.58 Mbps. The next slowest cities according to Speednet.net are:

  • Detroit's legacy of poor connectivityBuffalo, NY – 56.24 Mbps;
  • St. Paul, MN – 56.99 Mbps;
  • Boise, ID – 57.46 Mbps;
  • Tucson, AZ – 58.32 Mbps; and
  • Detroit, MI – 64.56 Mbps.

Detroit continues its legacy of poor connectivity. Spedtest.net ranked Motown at #95/100. They found that the average Detroiter could only get 64.56 Mbps down and 11.79 Mbps up. The best provider in Motown is Rocket Fiber. The ranking has changed little since I wrote about the National Digital Inclusion Alliance‘s 2018 report that the Detroit metro area ranked #184/185 for the number of households that are actually connected to the Internet

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digital redliningCould it be that the major telcos are practicing “digital redlining?” The Ookla report says that Rocket Fiber, a local ISP started by Dan Gilbert provides the best service to the D is one indicator. Combine that with the history of insurance redlining in Detroit and Comcast’s 2014 plan to drop the Detroit Market

Statistics from Pew estimate that 14% of households in urban areas are digitally disconnected and cannot attend online school and are out of the workforce. That results in 70% of Detroit’s school-age children with no internet access at home.

FCC "High-speed" bandwidth standardIn Michigan, 809,000 people are left without access to a wired internet connection capable of 25 Mbps download speeds. Another 360,000 people don’t have access to a wired broadband connection at all, and 816,000 Michiganders only have access to one internet provider at their place of residence.

Even those who meet the FCC “High-speed” bandwidth standard of 25 Mbps download and 3 Mbps upload can be limited in their ability to attend school online or work from home.

Do the real network math – de-rate any advertised bandwidth by 25% for the factors like over-subscription, bridge clips, and squirrels – leaves an actual bandwidth of 18.75 Mbps down and 2.0 Mbps up. These real-world speeds are not good enough to use the most popular video-conference app Zoom’s high-quality functionality. If two or more users locked down at home, due to COVID, trying to work from home and attend online classes – well. Forget about working from home or going to school online.

Zoom
Call QualityDownload (Minimum)Upload (Minimum)Total (Minimum)
High800 Kbps1.0 Mbps1.8 Mbps
720p1.5 Mbps1.5 Mbps3.0 Mbps
Send 1080p3.0 Mbps3.0 Mbps6.0 Mbps
Receive 1080p3.0 Mbps3.0 Mbps6.0 Mbps
Microsoft Teams
Call QualityDownload (Minimum)Upload (Minimum)Total (Minimum)
High0.5 Mbps0.5 Mbps1.0 Mbps
720p1.2 Mbps1.2 Mbps2.4 Mbps
1080p1.5 Mbps1.5 Mbps3.0 Mbps
Cisco Webex
Call QualityDownload (Minimum)Upload (Minimum)Total (Minimum)
High0.5 Mbps0.5 Mbps1.0 Mbps
720p1.0 Mbps1.5 Mbps2.5 Mbps
1080p2.5 Mbps3.0 Mbps5.5 Mbps

 

Stay safe out there!

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

Detroit M&A Action

Detroit M&A ActionThe tech world is in a consolidation frenzy – mergers and acquisitions have reached a record level. Two iconic Detroit-based tech firms have been swept up in the M&A action. Dan Gilbert’s Rocket Fiber and Compuware have been involved in M&A.

Rocket Fiber logoRocket Fiber, an internet service provider based in Detroit and owned by Dan Gilbert, has been sold to Everstream. The Cleveland company announced it would be acquiring Rocket Fiber, in an effort to expand its network of over 13,000 route miles into the Detroit market. Everstream already operates in parts of Michigan, including Lansing and Grand Rapids.

The Rocket Fiber acquisition includes:

  • 41 route miles of fiber network in greater downtown Detroit.
  • Two offices in downtown Detroit, including more than 75 team members.
  • All Rocket Fiber clients will continue to receive all services without disruption.
  • Direct connection to Everstream’s existing fiber network infrastructure in Michigan and its other Midwest markets.

Motown M&A ActionWhen Rocket Fiber was founded in 2014 by Marc Hudson, Randy Foster, and Edi Demaj, access to fiber-based infrastructure was extremely limited in Michigan and non-existent in Detroit.

Rocket Fiber’s goal was to offer faster and more reliable internet solutions in the city. In 2015 they secured funding from Dan Gilbert – who shared their goal of providing Detroiters and Detroit businesses with dependable, unrestrained connectivity and helpful, authentic client service for the community – and began to install miles of brand-new fiber-optic cable throughout the city.

Rocket Fiber provides gigabit-speed internet to some of the city’s most highly trafficked spaces including Ford Field – home of the Detroit Lions, Greektown Casino-Hotel, the QLine, and the home of the North American International Auto ShowTCF Center (formerly COBO). Marc Hudson, CEO, and Co-Founder, Rocket Fiber said for the presser:

What began six years ago as a moonshot idea to leapfrog Detroit’s technology infrastructure has come full circle as we’ve matured into a rapidly growing and profitable business. By joining Everstream, our customers have access to the same incredible client service along with the added benefit of Everstream’s much larger Midwest footprint.

Compuware logoCompuware, one of Detroit’s original tech firms which provides mainframe application development, delivery, and support is being acquired. BMC, a KKR portfolio company and a provider of IT solutions for digital enterprises announced its intention to acquire Compuware from Thoma Bravo company.

This is BMC’s third acquisition in less than two years. It is expected to be one of the largest. BMC states it continues to focus on investing in innovative and disruptive technologies. The financial details of the transaction were not disclosed.

Compuware customers include Amtrak, Cigna, and Neiman Marcus. BMC has the third-largest mainframe business behind CA Technologies and IBM. Thoma Bravo acquired Compuware in December 2014 in a $2.4-billion leveraged buyout. Compuware was once the largest tech company in Michigan. The company had as many as 15,000 employees around the globe at its 2000 peak. Between 500 and 1,000 employees are believed to work there now.

BMC and Compuware declined to comment when the Detroit Free Press asked if the company plans any layoffs or relocations of Compuware employees. The representative also didn’t comment on whether the deal will add a significant debt load to Compuware, which often happens to the acquisition targets of private equity deals.

Compuware was founded in 1973 and relocated from Farmington Hills to downtown Detroit in 2003. The firm was the first major business to move from the suburbs to downtown Detroit in the 2000s. Compuware constructed its Detroit headquarters building near Campus Martius at a cost of $350 million, which was far more than what the building sold for a decade later.

mergers and acquisitionsBMC states the combination of BMC and Compuware will build upon the BMC Automated Mainframe Intelligence (AMI) and the Topaz suite, ISPW technology, and product portfolios from Compuware to further modernize the mainframe industry. Compuware CEO Chris O’Malley says,

Without a doubt, a combined BMC and Compuware is the best, brightest, and most collaborative partner for a new generation of mainframe stewards.

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This is the sad part about most successful companies – they grow up and move on. But sometimes leaders stick around. Peter Karmanos is a pioneer in Detroit tech. He founded Compuware in 1975.

Barbara Ann Karmanos Cancer InstituteMr. Karmanos has a new cloud tech venture MadDog Technologies based in metro Detroit. He donated $15 million to the Michigan Cancer Foundation, which was renamed the Barbara Ann Karmanos Cancer Institute in memory of his first wife, Barbara Ann Karmanos which located in Detroit.

Dan Gilbert, who was born in Detroit and still lives in the area founded Rock Financial in 1985. Rock Financial grew into one of the largest independent mortgage lenders in the U.S. In the late 1990s, the firm pivoted to a web-first firm and became Quicken Loans. By 2018, Quicken Loans had become the largest retail mortgage lender by volume in the U.S. while staying in Detroit.

Quicken Loans moved its headquarters and 1,700 staff to downtown Detroit in August 2010, where Mr. Gilbert’s firms leading a revitalization of Detroit’s urban core. Gilbert-owned businesses employ more than 17,000 people in the city. Since 2011, Mr. Gilbert’s Bedrock Detroit has purchased 100 properties totaling over 18 million square feet in Detroit.

Detroit Center for InnovationMr. Gilbert is partnering with the University of Michigan to build a high-tech research campus at the eastern edge of downtown Detroit. The anchor building will the $300-million, 190,000-square-foot – Detroit Center for Innovation on Gratiot Avenue.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

2Gbps Coming To Detroit

2Gbps Coming To DetroitNot so long ago, Comcast was leaving Detroit. Now, the embattled cable provider has announced a 2 Gbps fiber-to-the-home (FTTH) campaign in Motown. FierceTelecom reports that Comcast will bring its Gigabit Pro service to about 1.5 million homes in Michigan. The service will be offered to residential customers in Detroit, Flint, Grand Rapids, Jackson, and Lansing. Tim Collins, senior VP of Comcast’s Heartland Region, said in a release that the company’s move into Michigan is designed to address “tech-savvy residents who have a need for even faster speeds.

a need for even faster speedsSimilar to other markets, Detroit customers that live near Comcast’s fiber network will be eligible to get Gigabit Pro service. Comcast technicians will install an optical network terminal and related equipment at the customer’s home for the service. In addition to the metro-Detroit area, Comcast plans to offer the service in Benton Harbor and St. Joseph (as part of the Greater Chicago region).

Options in Detroit

Comcast has not yet disclosed what it will charge Detroiters for the Gigabit Pro offering. The author cites a DSL Reports article where Comcast was planning a $299 per month price tag for the service. That price would make it much more expensive than it competition. Google charge $70 per month for Google Fiber service or AT&T‘s (T) $120 per month charge for its gigabit services. However, it’s unclear if Comcast will adhere to that pricing when it does launch the service.

The article says today, Comcast charges $399.95 a month for its 505 Mbps tier. An Ars Technica report said Comcast’s 2 Gbps service will cost less than that. It also said that all 505 Mbps customers will be upgraded to the new Gigabit Pro service. As the MSO tries to work out pricing, it decided to delay the initial May release of the service in Detroit to a new, undetermined date.

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Let’s be honest, the real hero here is Dan Gilbert and his Rocket Fiber project. As has been the case where Google Fiber has gone in, the other players suddenly show an interest in that market. I predict a win for RocketFiber, because Mr. Gilbert’s people understand customer service and Comcast hates its customers.

 

Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.