Tag Archive for Zoom

Why You Should Stop Using Meeting Speak

Why You Should Stop Using Meeting SpeakAs project managers, we have lots of meetings full of buzzwords and “meeting speak.” The way we talk about our meetings can define what happens in those meetings according to Rae Ringel certified executive coach and founder of The Ringel Group. She wrote for the Harvard Business Review that even at a time when so much is beyond our control, we remain in control of our own speech patterns.

In the article, she suggests it is time to drop meeting-speak from your meetings. She suggests the following you delete the following common meeting-speak phrases from your virtual or IRL meetings.

Top meeting speak to delete

We’re going to wait five minutes for everyone to join

We’re going to wait five minutes for everyone to joinThis meeting-speak dishonors those who joined on time. It diminishes the effort to be punctual for a meeting. As the leader, start your call on time. If you must wait for a key meeting member, start with a team-building ice breaker.

An ice breaker is a meeting activity that is meant to help foster a sense of community and build rapport between group members. Yes, ice breakers can sometimes feel cheesy, but are meant to be a fun opportunity to get to know your team, while making people more comfortable. When people are more comfortable, they are more likely to participate and engage in your meeting.

Ms. Ringle offers the example, she asks everyone to remove one distraction. That may mean moving something off their desk, opening a window in their room, or closing a window on their computer. This can set the tone for the call that this is the most important thing you are involved with right now.

You’re on mute

Mute buttonThis meeting-speak can quickly signal that a speaker needs to click the unmute button. But the phrase, often uttered by multiple people at once, has become annoying. Ms. Ringle says that it makes the person on the receiving end of the comment feel silly, as though they still don’t know how to locate the button with the microphone icon. She suggests a gentler response like, “If you’re speaking, I can’t hear you.” This shows them that you truly want to hear what it is they have to say.

Let’s take this offline

This can be used to put-off the user or their idea. In this age of virtual meetings, how will the issue be discussed if not online? The author writes what you probably meant to say was, “That’s an important topic that’s beyond the scope of this meeting. I’ll email you when we wrap up.”  Be sure to follow-up.

I’m going to give you 10 minutes of your life back

I’m going to give you 10 minutes of your life backThe executive coach points out that by framing a few extra minutes as an opportunity to give people their time “back” set the wrong tone. The meeting-speak unwittingly send a powerful message that our organization’s gatherings take from team members, rather than contributing to our team’s collective accomplishments.

The goal of all meetings should be to well-structured, well-run, and concise. If you can pull that off ahead of the budget time congratulations. She recommends that the next time you find yourself tempted to offer your teammates a few “minutes of their life back,” consider saying, “Wow. Because everyone was so productive, we’re done 10 minutes early. Thank you so much for your presence and participation. Have a great day.”

More meeting speak to avoid

Some of mine own are …

You guys…

Guys? Is everyone on the call a guy? It is very informal. When you start referring to work colleagues, bosses, or even clients like this, you’ve crossed the line into the realm of the unprofessional.

#@$%^$#

Strategic cursing is professional. Cursing because you’re not creative or articulate enough to come up with something better to say is the mark of an unprofessional person.

That’s not my fault!

When plans fall apart, professional people seek to find a way to make it work –unprofessional people’s first priority is to shift the blame.

We’ve always done it this way

Oh, okay, I guess that ends all debate. Unprofessional people are afraid of change and progress, and saying this makes that clear.

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This is one of my 2023 work resolutions. I am going to work these examples out of my meetings.

 

How you can help Ukraine!

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

2021 Most Popular Posts

2021 Most Popular Posts2021 was quite the year. In 2021 we saw a coup attempt, the great resignation, chip shortages, cybersecurity fails, and a billionaire space race. The COVID variants Omnicron and Delta continues to haunt the world and force many of use to work from home. Work from home topics were the most popular post on the Bach Seat in 2021.

The most popular Bach Seat posts of 2021

 

9 Tips and Tricks to Master Zoom


6 Steps to Safely Return to the Office 


8 Ways to Fight Zoom Anxiety


Six Ways to Update Your Resume in 2021


10 Step 2020 Detox

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Thanks for reading and lets hope 2022 is better than 2021.

 

Stay safe out there!

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

14 Tips to Impress on Your Next Video Call

14 Tips and Tricks to Impress on Your Next Video CallVideo calls won’t be going away any time soon. Despite companies eyeing “return to the office” initiatives remote work is here to stay. The new normal distributed workforce will continue to use video conferencing to support workplace collaboration. It is estimated that by 2025, 36.2 million Americans will be working remotely. That represents an 87% percent increase from pre-COVID-19 levels. U.S, businesses have more than 11 million video meetings a day Here is a list of things you can do to improve your effectiveness during your next video call.

Before the video call

1. Dress Appropriately – You want to appear professional. Wear attire that’s appropriate for the type of meeting. This doesn’t mean you need to wear a suit. Assess the situation and dress to match it.

Be Prepared2. Be Prepared – Before attending an online meeting, prepare yourself mentally. This helps you take part more effectively. This also includes preparing materials you may need. This is even more important if you are presenting or need to go through some documents with the team.

Join the video conference

3. Arrive Early – Arriving early helps you get settled in and ready to begin. You’ll have time for small talk, which can help you connect with others. Arriving early also provides additional time to review any documents or presentations prior to beginning the session.

Position the camera4. Frame Yourself – Position the camera to be straight in front of you or slightly higher. Don’t have the camera off to the side or below you. Sit close enough so that you’re in the middle of the frame. Fill at least one-third of the screen. If you sit too far away, you’ll appear small on the camera.

5. Clean Your Background – Look at what’s behind you and what others will see when you’re on camera. Don’t show a room full of dirty laundry or stacks of clutter. Use the virtual backgrounds available in Zoom and Microsoft Teams.  And make sure others in your home know that you’ll be on video to avoid any potentially embarrassing situations.

Don’t sit with a bright light behind you6. Light Up – When you’re using a webcam, avoid direct sunlight because this can be too harsh. Don’t sit with a bright light behind you because it will be hard for others to see your face. Also avoid bright or harsh overhead lights. They wash out skin tones. Instead, choose soft lighting that lets others easily see your facial expressions.

During the video call

7. Turn the Camera On – Many feel strongly video conference participants should leave their camera on during meetings. When you turn your camera off it is considered a sign of disrespect to everyone else in the meeting.

sit up straight8. Sit Straight – Your posture should reflect confidence and strength. Do not hunch over your laptop. Keep your shoulders back and head upright. You’ll definitely look better on video calls if you sit up straight. Sitting up straight will help you be more energized while on the video call. Slouching can make you look unmotivated and lazy.

9. Look at the Camera – Eye contact conveys interest and engagement. When speaking, look at your camera so that it gives the impression of making eye contact with those you’re speaking to.

Use common courtesy in the call

10. Pay Attention – Remain focused throughout the entire meeting. That means avoid multitasking. Multitasking takes your focus away from what’s happening in the meeting. The best way to avoid multitasking is to mute your phone. Incoming calls, texts, emails, and social media notifications disturb you as well as other stakeholders.

11. Speak Clearly – Speaking loudly may seem appropriate when communicating face-to-face, but it doesn’t work well over distance. Try using clear language and short sentences.

11. Don’t Interrupt – It’s rude. Interrupting makes it difficult for speakers to finish sharing their thoughts. Instead, Ask Relevant Questionswait until they finish speaking before responding.

12. Ask Relevant Questions –  It shows that you’re engaged and paying attention. Even if you have nothing else to say in a meeting, asking a question gives you the chance to take part and get noticed.

13. Don’t Gossip – Be respectful of others. Even if you’re having a more casual meeting, spreading gossip makes you look unprofessional and will decrease others’ trust in you.

14. Stay Positive – Being negative does nothing to help anyone’s mood. Instead, focus on solutions rather than problems.

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Using these tips can help you appear more confident and elevate your presence in virtual meetings. This can help you get noticed, and others will take you more seriously at work. And they’ll help you build relationships that can help your career.

 

Stay safe out there!

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

How To Make Zoom Pay

How To Make Zoom PayWho can forget the early days of the COVID-19 pandemic lockdowns and the phenomenon of Zoomboming? Many people cannot forget and they responded with lawsuits. The suits claimed that Zoom (ZM) enabled Zoombombing and was sharing personally identifiable information (PII) without proper notice.

Zoombombing

Zoom bombingTechCrunch defines Zoombombing as the disruption of Zoom calls by unapproved attendees. They would join a Zoom call and disrupt it by sharing offensive content. The content included using backgrounds to spread hateful messages, spouting slurs, anti-Semitism profanities, and pornography. Users of Zoom suffered these events during the first half of the COVID-19 lockdowns.

The frequency of Zoombombing prompted the FBI to issue a public warning about the cyber harassment. I wrote about the problems people were encountering with Zoom on the Bach Seat.  Zoom was slow to respond to these threats. But eventually, they put additional security in place to reduce the frequency of Zoombmombing.

Zoom shared users personal data

Zoom logo

Lawsuits in Florida and California accused the firm of sharing personal user data with third parties. Personal user data was sent to Facebook, Google, and LinkedInMotherboard reported that Zoom’s ‘Company Directory,’ feature was leaking leak personal information including email addresses and photos.

The Company Directory feature would automatically add other people to a user’s list of contacts if they sign up with an email address that shares the same domain. However, according to the report, multiple Zoom users say they signed up with personal email addresses, and Zoom pooled them together with thousands of other people as if they all worked for the same company. This exposed their personal information to unknown others.

Settlement

Zoom agreed to settle the court case

In May 2021 the U.S. District Court for the Northern District of California consolidated the many complaints into a single class-action suit. On 08/03/2021 Zoom agreed to settle the court case. It has proposed an $85 million settlement.

In the settlement, Zoom denied it violated any laws. They also questioned if users actually suffered injury or damages. The settlement would see customers receive a refund. Payment amounts are expected to average $34 or $35 for those who subscribed to Zoom’s paid version. Those who used the free version could get $11 or $12 based on estimates in court documents.

Zoom's annual revenue quadrupled during the pandemic to nearly $2.7 billion

Zoom collected approximately $1.3 billion in subscriptions from paid subscribers according to the documents. Zooms’ lawyers called the $85 million settlement reasonable given the litigation risks.  Zoom’s annual revenue quadrupled during the pandemic to nearly $2.7 billion. U.S. District Judge Lucy Koh in San Jose, CA is expected to finalize the settlement in October 2021.

CNet offers a FAQ on the Zoom settlement.

Can I get a payment from Zoom?

If you registered, used, opened, or downloaded the Zoom app for personal use (not through an enterprise or government account) between March 30, 2016, and July 30, 2021, you are potentially eligible for the refund from Zoom. This also includes people who signed up for Zoom’s free tier. 

How much money could I get?

ou could receive 15%If you are eligible based on the date ranges above and you paid for a Zoom account, you could receive 15% of the money paid to Zoom for your subscription during that time or $25 (whichever is greater). If you are eligible but had a free Zoom account, you can claim $15. However, these rates may change depending on how many people file a claim.

How do I claim my settlement money? 

If the settlement is approved at the October hearing, Zoom will provide available names, emails, addresses, and account numbers to the settlement administrator. Those that are eligible for a refund, will be notified by email or mailed postcard and asked to provide your name, mailing address, email, and claim number. If you’re not notified but think you are qualified, you can still file a claim by providing either an email associated with your Zoom account, a Zoom account number, or documentation showing that you were impacted. A new website (ZoomMeetingsClassAction.com) will have more information, but at the time of this writing was not yet live.

Is Zoom going to be safer?

As part of the settlement, Zoom also said it would continue to take new measures to prevent Zoombombing, such as alerting people when hosts or meeting participants use third-party apps in meetings. They will offer (rb- but not mandate) specialized training to employees on privacy and data handling.

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Of course, you could also delete your zoom account. There is no way to use Zoom and not agree to their privacy terms. If you do use Zoom, you’re giving up a lot of your personal information. By deleting your Zoom account and no longer using the application, you’re stopping it from collecting your data. 

How do I delete my Zoom account?

  1. Sign in to your Zoom account.
  2. Go to the navigation menu at the top of the page.
  3. Click Account Management, and select Account Profile.
  4. Select Terminate My Account.

Stay safe out there!

Related article

 

Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

8 Ways to Fight Zoom Anxiety

8 Ways to fight Zoom AnxietyAfter a year of the COVID-19 pandemic and  working from home until September 2021, video conferencing has become a fundamental part of everyday life. However, not everyone has overcome Zoom anxiety. Zoom anxiety is defined as “a feeling of panic when asked to jump on a video call.” For some people, the prospect of a video call can bring up a deep feeling of dread, especially if required to present. Combined with other stressors linked with the pandemic, lockdown and job insecurity, Zoom anxiety can prove debilitating to some people.

Zoom anxietyAccording to a study from presentation specialist Buffalo 87, “Zoom anxiety” has become a serious problem for many.  Zoom anxiety afflicts people, for many reasons. James Robinson, Marketing Manager at Buffalo 7 says 73% of respondents reported struggles with Zoom anxiety, “…it’s clear that for many video calls bring their own set of challenges.

Who has Zoom anxiety?

The study published at TechRadar identified a number of reasons for Zoom anxiety. 83% of Zoom anxiety sufferers worried that a potential technical glitch that cannot be easily fixed might occur. They expressed concerns about holding up clients and colleagues, as well as revealing their incompetence. In addition:

  • 67% worried about the inability to read body language effectively.
  • 56% were concerned they haven’t been heard.
  • 41% fretted about insufficient time to prepare an appearance.
  • 34% stressed about the unprofessional nature of the background.

A study out of Stanford University identified four reasons why so many people suffer from Zoom anxiety.

1- Too Much Eye Contact

Emma Russell, a senior lecturer in occupational and organizational psychology at the University of Sussex explained. “We are attending to a number of faces staring right at us, and our face is also on-screen for all to see.” 

faces staring right at usGéraldine Fauville, a researcher at Stanford explains, “During video conferences, you have this impression that everyone on the screen is staring directly at you, so you have this feeling of being constantly the center of attention and that is just stressful in general, especially for long periods of time.

The size of other participants’ faces is often large on our screen. Professor Fauville says,  “ … Generally, if people are very close to each other, that’s a very intense situation that could lead, for example, to mating or conflict.

2- Self-Evaluation

being able to see ourselves causes Zoom anxietyCharlotte Armitage, a media and business psychologist, reports that being able to see ourselves causes Zoom anxiety.  Being able to see ourselves causes Zoom anxiety because our reflection on-screen provides an added level of focus we wouldn’t have in real life. “The additional psychological processing involved in attending to one’s own behavior and actions … adds an additional level of stimuli that you wouldn’t have had in a face-to-face meeting.” 

Professor Russell says, “It can be very draining to be paying attention to how people see us and how they view our reactions.

3- Lack of Movement

During in-person meetings, people move around. Professor Fauville says that is not true during a Zoom meeting and it impacts outcomes. “Studies have shown that motion and movement are very important for creativity … for performance in general, so suddenly with video conferences, you are stuck in this box in view of the camera.

4 – No Nonverbal Cues

Zoom meetings increase the “cognitive load” on participants. Video conferences require people to interpret virtual gestures and other nonverbal clues. Ms. Fauville says.

During face-to-face meetings, … we have a lot of ways to communicate … the intonation we use, the pauses we use in our sentences… information that most of us understand naturally … With video conferences, the only information I have about your body language is your head and your shoulder, so suddenly I have to second guess what you mean behind your words.

the only information I have about your body language is your head and your shoulder

How to calm Zoom anxiety

Here are some tips for Zoom users that feel awkward when asked to speak on camera, to reduce Zoom anxiety.

Limit calls
Video calls may not always be the most efficient option. Ask if this call is really necessary. It may be easier to add notes onto a shared doc, for example. 

Cancel cameras
Cameras cause stressAfter starting the camera, use the “hide self” function. Bosses should be open to turning off cameras because of the stresses it can cause. Stanford’s Fauville suggests,  “… using cameras only when it really adds something.”  If your boss insists cameras are required on every call, try putting your camera on a side angle not face-on. You will focus less on yourself.

Allow recharge time
Limit the number of Zoom calls. If that won’t work for the boss try to get a break between calls to recharge. Failing those accommodations, Professor Fauville recommends shrinking the size of your video conferencing window so it’s not taking up your full screen. It can also be a good idea to periodically focus on something other than your screen. This way, she says, “You focus on what you hear, you don’t have to think about the body movement and so on.

Give notice
Never drop anyone on a call without telling them in advance. If people have time to prepare, they’ll be more organised and less anxious. 

Communicate concerns
Communicate! Talk to bosses, talk to teams – if there’s an issue, you never know who else is facing it too. Encourage conversations. Ask your boss for a private chat. 

Move

Get up from your chairGet up from your chair, stretch, water your plants, pet your dog or cat. Give your brain a chance to switch gears between meetings. Set up your camera further away from you. It will capture more of the room so you can stand, pace, or stretch without fear of going off frame.

An external keyboard can help you sit further away from the camera. Being further away can encourage movement as fidget during the call. It also puts more distance between you and your screen. This will decrease the intensity of the eye contact your brain perceives from other participants.

Focus on Physical Health
Dr. Hallie Zwibel, the director of NYIT’s Center for Sports Medicine recommends,  “… an ergonomic chair, making sure your keyboard is ergonomically designed. We also recommend taking a standing break at least every 45 minutes.

Limit glareIn addition, Dr. Zwibel recommends “Make sure you’re limiting glare, that your screen is eye level, with a certain amount of distance between you and your screen.

Staring at a screen for hours on end can cause “pseudo-myopia,” meaning nearsightedness. It’s easy enough to avoid. Every 20 minutes, look away from the screen for 20 seconds at an object 20 feet away. (There’s are several apps for that.)

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For many of us, video calls are like standing up in front of the classroom. It’s just going to feel uncomfortable for that reason alone.

Stay safe out there!

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.