Tag Archive for AAPL

1 in 3 Notebook Computers Dead Within 3 Years

1 in 3 Notebook Computers Dead Within 3 YearsThe ChannelInsider reports that SquareTrade, a provider of PC extended warranty services, studied the failure rates of the most widely used notebook computers and found that an alarming one in three notebooks will fail within three years. The SquareTrade study proved the old adage that you get what you pay for. Premium priced notebooks had a lower malfunction and failure rate than lower-priced notebooks and netbooks. 3-year failure rate by price. SquareTrade says Netbooks have a 25.1% failure rate, Entry level notebooks have a 20.6% failure rate and Premium notebooks have a 18.1% failure rate.

According to the SquareTrade report

  • HP is the market share leader in notebooks, and has the highest failure rate. Nearly 26% of its notebooks fails after three years.
  • Gateway sees 23.5% of its machines fail after three years of use.
  • Acer’s three-year failure rate is 23.3% .
  • Lenovo has more than 21% of its notebooks fail or have maintenance issues after three years of use.
  • Dell’s 3-year failure rate is 18.3%.
  • Macs have a 3-year failure rate of 17.4%.
  • Sony’s VAIOs have a 3-year failure rate of 16.8%
  • Toshiba’s 3-year failure rate is 15.7%
  • Asus has a 3-year failure rate of 15.6%.

Only 4.7% of all notebook computers failed from a hardware malfunction in the first year of ownership, that rate more than doubled to 12.7% by the end of year two, and then leaped again to 20.4% by the time three years had passed.

SquareTrade said that the increasing high failure rate was no surprise. “Laptops have a high usage rate,” Vince Tseng, the vice president of marketing, told ComputerWorldPeople leave them on all the time, and notebook components are sensitive to heat. Two, they’re portable and take a lot of abuse. And three, they’re more complex than most other consumer electronics devices.

RESCUECOM’s Computer Reliability Reportfor Q2 2009 shows similar results to SquareTrade’s results. The Syracuse NY computer support vendor reported in August 2009 that the ASUS brand of personal computers for the second time in a row, results have shown ASUS to be the newest leader in reliable personal computers.

  1. ASUS (416)
  2. APPLE (394)
  3. IBM/LENOVO (314)
  4. TOSHIBA (218)
  5. HP/COMPAQ (142)

The SquareTrade findings must have hit close to home because Lenovo corporate media relations contact Ray Gorman took some strong objections to the report. A point by point response from SquareTrade is available on their blog.

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Asus maintains it leadership position even though they introduced the Eee, an early notebook, in 2007. The challenge for Asus will be to maintain their position as they roll out more products and new models and gain corporate acceptance.

 

Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers and anything else that catches his attention since 2005. You can follow him at LinkedInFacebook and Twitter. Email the Bach Seat here.

Smoking Voids Apple Mac Warranty

Smoking Voids Apple Mac WarrantyApple has declared that smoking is bad for your Mac. The Consumerist reports, several Mac owner’s service requests have been declined by Apple because of the user’s cigarette habit. According to the Consumerist reports, those filing complaints with the Consumerist say Apple claims that the PCs have been exposed to second-hand smoke and are potentially contaminated with known carcinogens.

The ChannelInsider points out that smoking is not listed as one of the things that could void a Mac standard or extended warranty. The Mac owners were told by their service agents that nicotine and carbon monoxide are known cancer-causing agents by the Occupational Health and Safety Administration, making it a federal case.

Voiding warranties isn’t uncommon for acts that are intentional or beyond reasonable accidents. But contamination with cigarette residue is a new justification.  The question is whether other solution providers feel threatened by machines owned or used by smokers? Should this be enough to void a service warranty?

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Just a smokescreen to weed out some contractual obligations?

 

Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedIn, Facebook, and Twitter. Email the Bach Seat here.

Wi-Fi Settlement to Cost Billions

Wi-Fi Settlement to Cost BillionsAustralia’s national science agency, the Commonwealth Scientific and Industrial Research Organization (CSIRO) has won its Wi-Fi patent troll case. They confirmed (4-22-09) that the patent cases heard in the Eastern District Court of Texas as concluded “successfully.” CSIRO sued most of the tech world over its claim of inventing the technology behind Wi-Fi Wireless Local Area Networks (WLANs).

Australia's Commonwealth Scientific and Industrial Research OrganizationCSIRO claims to have patented core elements of the technology used in 802.11a and 802.11g wireless devices. “CSIRO has negotiated settlement with each of the 14 companies involved in four concurrent litigation cases,” the agency said in a statement. “The commercial terms of the settlements with these companies will remain confidential.

Wi-Fi patent claim

The CSIRO first applied for the US patent in 1993. It was awarded US patent number 5,487,069, entitled “Wireless LAN” on 23 January 1996. The patent describes a “peer-to-peer wireless LAN” that can operate in the kind of multi-path environment created by radio echoes in typical office buildings. It includes three ways to get high-speed transmission despite the hostile conditions in an office environment. First, they describe transmitting over a relatively large number of parallel sub-channels within the available bandwidth so that each channel has a low bit rate. Second, the patent describes transmitting data in small packets with forward error correction (FEC) and using interleaving. These concepts are all featured in descriptions of the 802.11 physical layer CISRO claims to have patented core elements of the technology used in 802.11a, 802.11g, and 802.11n wireless devices.

negotiated settlementCSIRO has previously said that its patent allowed speed increases up to a factor of five over previous WLANs. They claimed to have, “offered licenses on reasonable and non-discriminatory terms to major suppliers as soon as they started selling devices which used the CSIRO technology.

However, troubles began following the Cisco (CSCO) acquisition of Radiata from Macquarie University. The university had carried out for the purpose of commercializing CSIRO’s technology. Now CSIRO claims the work forms a key part of commonly used Wi-Fi products

The CSIRO filed Wi-Fi patent infringement suits against 3Com, Accton (2345), ASUS (2357), Belkin, D-Link (DLINK), Fujitsu (6702), Marvell (MRVL), (manufacturers of Apple’s (AAPL) iPod), Nintendo (7978), SMC and Toshiba (TOSBF). Several large technology vendors bit back – with  Apple, Dell (DELL), HP (HPQ), Intel (INTC), Microsoft (MSFT), and Netgear (NTGR) bringing cases against CSIRO in trying to have the patent invalidated.

In June 2007, the CSIRO won a case in the U.S. Federal Court against Japanese manufacturer Buffalo Technologies. This win is the basis the firm has used to demand royalties from a broader set of manufacturers that market Wi-Fi equipment.

As the case has played out in the last few weeks in and out of the Texas court, CSIRO struck individual deals with its adversary’s including; Dell, Fujitsu, HP, Intel, and Microsoft

HP was the first to settle on 04-02-09. CSIRO spokesperson Huw Morgan said, “CSIRO can confirm that a settlement has been reached with Hewlett-Packard Company in relation to the wireless patent case.” Mr. Morgan continued  in the Sydney Morning Herald, “There will be no further comment at this time due to confidentiality and ongoing litigation.

Fujitsu logoFujitsu Computer Systems Corp. was dismissed by the Court with prejudice in the first court-approved settlement to emerge in the case on April 8. The terms of the settlement remain confidential.

PC manufacturer Asus and Microsoft separately settled their lawsuits with the CSIRO on 04-14-09 terms of the settlement were not disclosed. CSIRO had accused Microsoft of wrongfully using its patent. Microsoft was seeking a ruling of non-infringement for the wireless technology included in the Xbox video-game system.

Microsoft logoIntel and Dell also settled on 04-19-09 for undisclosed and confidential terms.

Accton Technology Corp., SMC Networks, Belkin Corp. and Belkin International, Inc., D-Link Systems, Inc., Netgear, Inc., Nintendo of America, Inc., Toshiba America Information Systems, Inc., and 3Com Corp., announced on 4-20-09 that they had reached a settlement with CSIRO.

Cisco and its Linksys division aren’t on CSIRO’s list. Cisco agreed to patent terms when it acquired an Australian network authentication firm a few years ago. Apple dropped out in December 2006.

Dr. Alex Zelinsky, director of the CSIRO ICT Center confirmed that all CSIRO opponents had chosen to settle the wireless case. CSIRO deputy chief of operations Mike Whelan said that the terms of the settlement would remain strictly confidential. Dr. Zelinsky speculated to ITNews, however, that the payoff could be worth upwards from $100 million up to a billion dollars and keep royalty payment flowing into the agency for up to a decade.

Timeline

  • November 1993: CSIRO lodges a US patent for the invention of a wireless LAN.
  • January 1996: US patent 5,487,069 is issued to CSIRO.
  • 1997: CSIRO and Macquarie University form Radiata, a company established for the purposes of commercializing the patent.
  • 2001: Cisco Systems acquires Radiata for $295 million.
  • 2003: CSIRO engages in patent licensing discussions with several manufacturers, none of which agree to pay licensing fees.
  • February 2005: CSIRO lodges a suit against Buffalo Technology for alleged patent violation in the Eastern District of Texas Court as a test case for its patent.
  • May 2005: Two groups of industry heavyweights — including Dell and Intel, and Microsoft, HP, and Netgear, lodge lawsuits against CSIRO seeking to overturn its patent.
  • November 2006: CSIRO has its patent upheld by the Eastern District of Texas Court in its case against Buffalo Technology.
  • September 2006: CSIRO counter-sues the industry parties attempting to overturn its patent, claiming these companies infringe on its patents.
  • September 2007: CSIRO refuses to offer any amnesty to IEEE members that infringe on its patent.
  • April 02, 2009, HP settles suit.
  • April 13, 2009, Microsoft settles suit
  • All other firms settle the suit on April 20, 2009.

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If your installation includes Aruba, Meru, or Trapeze, you can hope that CISRO goes back to developing Wearable Instrument Shirts or Airhockey Over a Distance, and not squeezing more revenue for the taxpayers of Australia out of this initial victory by going after all the other Wi-Fi vendors.  If upheld, CSIRO will collect what it has often described as a small royalty on all devices containing Wi-Fi.

The cases are:

  • Intel Corp. v. Commonwealth Scientific and Industrial Research Organization, 06cv551
  • Microsoft Corp. v. Commonwealth Scientific and Industrial Research Organization, 06cv549, U.S. District Court, Eastern District of Texas (Tyler)

 

Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

HD Video on Your Cell Phone

HD Video on Your Cell PhoneWireless Week is reporting that Texas Instruments has announced a new processor, the OMAP 3440 which will enable high-definition video recording on smartphones. TI also demonstrated the Pico chipset, at the recent Mobile World Congress, which includes a chip and processor for handheld and mobile HD video projections devices.

TI logoTI officials speculate that the high-definition capabilities could start showing up in devices by early 2009. Brian Carlson, technology manager in TI’s cellular systems unit says, “Video is the next big wave for mobile, imaging was first, then audio and now video is catching hold.” Greg Delagi, TI senior VP says, “We’ve only just begun to scratch the surface of how important and helpful mobile devices will become to each and every one of us.

(Wireless Week, March 01, 2008, Page 11)

 

Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.