Archive for RB

Business PC Not Dead Yet

Business PC Not Dead YetThe BusinessInsider says that the PC market imploded last quarter. They cite data from technology prognosticators IDC who reported PC sales fell 14 percent in the first quarter, which is worse than their forecast of a 7.7 percent drop. IDC claims this is the worst quarter for PC’s since they started tracking sales.

IDC blames Microsoft’s (MSFT) Windows 8 operating system for alienating consumers. The new tile-based interface is too weird for consumers, says IDC. Instead of buying new laptops or desktops, people are buying tablets and smartphones which serve as good-enough alternatives claims the article.

PC Shipments Q1 2013

Despite the wave of doom and gloom in the headlines from Gartner (IT) and IDC, Paul Mah at FierceCIO warns IT, managers and executives, to think before they ditch their existing PCs fleet in favor of tablets and smartphones; or perhaps reallocate their budgets to migrate existing business apps for a tablet-only environment future.

Gartner logoFierceCIO makes the point that the decline in shipments pertains only to the consumer section of the PC market. According to Mikako Kitagawa, at Gartner: “Unlike the consumer PC segment, the professional PC market, which accounts for about half of overall PC shipments, has seen growth, driven by continuing PC refreshes.

What’s more, this growth is taking place even though some regions already have passed the peak of their PC refresh cycles. And at half of the overall PC shipments, the professional PC market is nothing to be scoffed at. On the other hand, the overall dip–despite the growth in the professional PC market–does speak to just how sharply the drop in consumer PC shipments has been according to the article.

Consumers are clearly moving their content consumption from PCs to connected devices, such as tablets and smartphones. As far as enterprises should be concerned though, businesses are still buying PCs.

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Microsoft CEO Steve BallmerDespite what many people wish, I still don’t see many ways in which tablets can replace the office PC. How do you run a 40 column excel on a 9.5 inch Apple (AAPL) iPad screen? Can you use Access on a consumer-centric tablet like the iPad?

 

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

Enterprise Resisting Office 365

Microsoft has bet big on Microsoft Office 365 but CITEworld says so far, the big enterprises that make up the bulk of Microsoft’s revenue haven’t jumped on board. Microsoft channel boss Jon Roskill told Redmond Channel Partner that “90 percent” of Office 365 customers are from businesses with fewer than 50 employees, and explained, “small business is at the core of this product customer base.” Mr. Roskill also said that Office 365 “penetration is still in the low single digits” in other words, less than 5%.

Microsoft Office 365Office 365 was originally introduced in June 2011, and the first focus was on Microsoft-hosted versions of servers like Exchange and SharePoint. But enterprise customers tend to have multi-year license agreements.

 

Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

Dropbox Adds AD for SSO

Dropbox Adds AD for SSO

When people talk about the consumerization of IT, Dropbox is invariably part of the discussion. Dropbox, like Box, Google DriveMicrosoft SkyDrive, and others is a cloud-based storage system that enables users to sync and share files. This can and often is done without IT intervention, potentially putting sensitive data at risk or organizations out of compliance according to Debra Donston-Miller at InformationWeek.

Dropbox logoHoping to land some street cred with corporate IT, the consumer cloud file storage leader Dropbox, rolled out Dropbox for Teams, with security tweaks designed to give companies more control over what their users do with Dropbox, (which I covered here).

Now Dropbox has announced a rebranding, from “Dropbox for Teams” service to “Dropbox for Business” with an eye toward business and its IPO. So it is taking notice of existing enterprise authentication infrastructure to grow its customer base into authorized corporate use.

existing Active Directory infrastructures, and leverage things like secure sign-on.The InfofWeek article says Dropbox will now add single sign-on (SSO) capabilities to its Active Directory integration and is working with several partners to ease that integration. “Active Directory is really core to IT architectures, security and compliance strategies,Kevin Egan, Dropbox VP of sales, told InformationWeek. “It lies at the heart of security, so we’re going to make it a lot easier for customers to plug into their existing Active Directory infrastructures, and leverage things like secure sign-on.

Thomas “Tido” Carreiro, growth engineering lead for Dropbox, explained in an interview that the integration with Microsoft’s Active Directory will let companies use the work they have already done in setting security and authentication policy. This helps end-users and admins alike, he said. “It’s good for the end-user not to have another password to remember — they can just use what they’re familiar with”

set up two-factor authenticationMr. Carriero also claims the new Dropbox for Business will be good for IT Pros. “Admins can set up security policies depending on the nature of the data being stored, and they can do things like set password requirements, reset passwords as often as they’d like, set up two-factor authentication, set up other kinds of authentication — whatever they have decided on for their business.”

According to Dropbox’s Egan and Carriero, the firm will provide SSO out of the box. Dropbox SSO uses the industry-standard Security Assertion Markup Language (SAML), so it will also integrate with any large identity provider companies are using or with companies’ own SAML-based federated authentication systems. DropBox SSO partners include Ping Identity, Okta, OneLogin, Centrify, and Symplified.

The author notes that Dropbox has some pretty stiff competition in the cloud-based storage space, including no less than Google (GOOG) Drive, SugarSyncApple’s (AAPL) iCloud, Box,net, and Microsoft’s (MSFT) SkyDrive. But the SSO integration with Active Directory is an important step forward in making Dropbox a corporate tool, and not just a tool for consumers.

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The producers of these consumer-targeted technologies need to recognize that for deals in tens of thousands of seats, firms like Dropbox, Box, and Evernote need to offer those of us charged with protecting the firm’s assets assurances about security, privacy, and integration with Microsoft Active Directory.

Despite that, Box Enterprise GM Whitney Bouck also told CITEworld, “The premise of Box is to make it super-easy to share, communicate, and collaborate … At its most open, there should be as few controls as possible.”

attackers to penetrate accounts used by DropboxAnd then there are the security breaches. In 2011, Dropbox accidentally pushed a code update that introduced a bug into the company’s authentication mechanism, allowing third parties to log in to user accounts and access files. Last year, hacks at other Web sites allowed attackers to penetrate accounts used by Dropbox employees, including a document from which they may have been able to harvest email addresses. In August, those email addresses were apparently used to send Dropbox users spam.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

73% of Admins Still Want to Quit Due to Stress

Most IT Admins Still Want to Quit Due to StressThe number of IT professionals considering leaving their job due to workplace stress has jumped from 69% last year to 73% according to a recent survey by  GFI Software. The article in Help Net Security underlining the increasingly challenging business landscape in the UK and the growing emphasis being placed on IT to help businesses grow, thrive, and compete.  Phil Bousfield, GM IT Operations at GFI Software says that IT staffers are under pressure. “Companies are more reliant than ever on IT innovation, uptime, and speed of deployment, and thus, IT staff are under extreme pressure to deliver for the benefit of the whole business.

GFI SoftwareOne-third of those surveyed by GFI Software cited dealing with managers as their most stressful job requirement, particularly for IT staff in larger organizations, while handling end-user support requests, budget squeeze, and tight deadlines were also singled out as the main causes of workplace stress for IT managers.

IT jobs impact personal life

The blog list other key findings from the survey:

  • 68% of all IT administrators surveyed consider their job stressful.
  • 49% are working six or more hours overtime a week.
  • 35% of respondents have missed social functions due to work issues.
  • 30% of those surveyed have missed out on planned family time because of work demands.
  • 28% of IT admins point to a lack of budget and staff needed to get the job done as their primary reasons for job stress.

sources of stressThe top sources of stress for IT admins are:

  • Management (35%)
  • Tight deadlines (19%)
  • Lack of budget (17%)
  • Users (16%).

To drive up IT admin’s stress, the most common user issues reported in the article were complaints of hardware not working, only for IT to find the device was either not switched on or not plugged in, and users spilling tea, coffee, and other beverages over their computer or keyboard and then denying they had done it. Some of the most ridiculous things that respondents said they had seen an end-user do include:

  • complaints of hardware not workingComplaining their mouse wasn’t working when they were trying to use a foam stress squeezer.
  • Thinking there was a ghost in her PC when IT support staff remoted into it to deliver support.
  • Reporting the Windows version as being “Patio Doors.”
  • Folding up a 5.25inch floppy disc to fit it into a 3.5inch disc drive.

A total of 80% of participants told GFI that their job had negatively affected their personal life in some way. The author states that the impact that work stress is having on health and relationships is a great concern.  Mr. Bousfield said, “We all know that a happy workforce is a productive workforce, so it is concerning that so many of our survey respondents are stressed to the point that they are actively considering leaving their current role in order to achieve a better work/life balance.”

The survey discovered some significant personal impacts the IT career has had on the personal lives of IT workers:

  • 28% have lost sleep due to work
  • 26% have had to cancel commitments to family and friends due to work.
  • 19% do not feel great physically as a result of stress
  • 18% have suffered stress-related health issues due to their work
  • Another 18% also revealed they had experienced a strained or failed relationship due to work stress.

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The IT business can be a grinder, not only because it’s hard, but everybody is an expert because they can use their iPhone. I have covered the health impact of the IT business here and here.

GFI’s Bousfield concludes that the research is a stark reminder that IT staff need to be supported and given the right resources – staff, budget, and technology – to do their jobs well. Management needs to be an enabler, not an obstacle for IT progress.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.

Rackspace Strikes Back at Patent Troll

Rackspace Strikes Back at Patent TrollRackspace, which just successfully defended itself in a lawsuit filed by one patent troll, is now declaring war on another patent troll reports Barb Darrow at GigaOM. The hosting firm turned cloud infrastructure service provider announced on its blog that it sued IP Navigation Group (IP Nav) and Parallel Iron, asking the federal court in its hometown of San Antonio, TX for damages, for breach of contract, and to enter a declaratory judgment asserting that Rackspace does not infringe on Parallel Iron’s patents.

Rackspace logoAccording to the Rackspace (RAX) blog post, Parallel Iron sued Rackspace and 11 others in Delaware. The other firms the non-practicing entity is suing includes; Qualcomm (QCOM), JPMorgan Chase (JPM), Twitter, Trulia (TRLA), Wal-Mart (WMT), Visa (V), Groupon, PayPal, Cloudera Inc., eBay (EBAY), and Nokia (NOK). That suit alleges that the defendants infringed on three patents that Parallel Iron claims cover the use of the open-source Hadoop Distributed File System (HDFS).

In his post, Alan Schoenbaum, Rackspace SVP and general counsel wrote: “Parallel Iron is the latest in a string of shell companies created to do nothing more than assert patent-infringement claims as part of a typical patent troll scheme of pressuring companies to pay up or else face crippling litigation costs. At least that is what it looks like on the surface.”

Line in the sandGigaOM has reported many of the non-practicing companies (aka trolls) are shells created by patent aggregators. Their goal is to wring money out of targets. Sometimes, legitimate tech companies give their IP to trolls to harass rivals or even create their own shell to pursue this sort of litigation.

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The trolls claim they are supporting small firms. The argument goes that without the patent trolls,  small companies — those without the resources to enforce their own patents — can turn their IP over to a shell company to protect it. Rackspace’s Shoenbaum calls the theory “laughable.”

I have covered how patent trolls have been stifling innovation and removing over $29 billion in value from the U.S. economy for a long long time.

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Ralph Bach has been in IT long enough to know better and has blogged from his Bach Seat about IT, careers, and anything else that catches his attention since 2005. You can follow him on LinkedInFacebook, and Twitter. Email the Bach Seat here.